Job Summary:
Galaxy Auto Works is seeking a highly experienced, customer-focused and presentable Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships such as BMW, Volvo, or other luxury automotive brands.
This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.
Responsibilities:
1. Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.
2. Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.
3. Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.
4. Educate customers on maintenance schedules, warranty details, and service options available.
1. Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.
2. Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.
3. Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.
4. Going for test drive on both with technician before work & with customer at the car delivery time.
- Documentation and Reporting:
1. Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.
2. Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.
3. Prepare service quotations, invoices, and other documentation on Autorox as required.
- Training and Development:
1. Stay updated on the latest technological advancements in automotive systems and repair techniques.
1. Ensure compliance with manufacturer's standards, service protocols, and safety regulations.
2. Conduct quality checks on repaired vehicles to verify workmanship and performance standards.
1. Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.
2. Coordinate with procurement teams to replenish stock and maintain adequate supply levels.
1. Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.
2. Participate in meetings and contribute insights on technical matters and customer service strategies.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
