Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
POSITION TITLE Sr Manager, ServiceNow Colleague Experiences Operation Lead
ROLE SUMMARY As the Operations Lead for the Colleague Experiences team, you will be responsible for delivering holistic solutions supporting Digital and GBS services delivered through our unified Colleague Experience called Fuse.
This role will require you to collaborate and negotiate with resources outside your direct authority to deliver experiences, virtual agents, AI agents, catalogues and more across the ServiceNow platform.
ROLE RESPONSIBILITIES
Lead agile team of analysts & developers to rapidly and iteratively deliver digital products that add value to the organization
Conceptualize and prioritize backlog user stories, focusing on user & business needs and technical requirements
Work within a cross-functional team with engineers and designers to clarify requirements and delivery expectations with business stakeholders
Coordinate dependencies with multiple Business Owners, Product Manager and Product Owners
Apply compliance requirements within scope of responsibility
Manage Colleagues including performance management, compensation planning, growth and development, and regular status reviews.
BASIC QUALIFICATIONS
Bachelor s Degree in Computer Science, Business, or an affiliated field with 6 years of experience or Master s degree with 5 years of experience
4 years managing ServiceNow development.
3 years in a management position.
In-depth knowledge of Scrum and Agile Software Development Methodology
Excellent knowledge of UX design principles.
Ability to prioritize demand based on business value.
Advanced communication skills (written and verbal), with proven ability to express complex ideas in a simple logical manner to a variety of stakeholders
Ability to drive stakeholders to resolve deadlocks, present feasible options and gain agreement towards a solution
Quick to acquire product expertise / technical acumen in order to understand current & desired product experience as well as underlying tech & dependencies
PREFERRED QUALIFICATIONS
MBA or Master s degree
HRSD or CSM ServiceNow Implementor Certification
Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
Scaled Agile Framework (SAFe) certification or experience operating in scaled agile delivery considered an asset
Strong customer focus, with the ability to understand and anticipate the needs of internal and external customers, and to deliver solutions that meet those needs.
15 years full time education
