Job Description – Real Estate TelecallerJob Title: Telecaller – Real Estate
Department: Sales / Telecalling
Industry: Real Estate / Construction
Location: Kalapatti
Experience: 0–3 years
Employment Type: Full-Time
Reports To: Telecalling Team Leader / Sales Manager
Job Summary
We are looking for an enthusiastic and target-oriented Real Estate Telecaller to connect with prospective customers, understand their property requirements, generate interest in our projects, and convert leads into site visits and qualified sales opportunities.
The candidate will be responsible for handling inbound and outbound calls, following up with leads, explaining project details, and coordinating with the sales team for site visits and further conversion.
Key Responsibilities
- Make outbound calls to prospective customers from assigned leads and databases.
- Handle inbound enquiries received through digital marketing, website, portals, campaigns, and other sources.
- Understand customer requirements such as budget, preferred location, property type, configuration, and purchase timeline.
- Explain project details, including location, specifications, amenities, pricing, payment plans, and offers.
- Generate and qualify leads based on customer requirements and purchase intent.
- Follow up regularly with interested prospects through calls and WhatsApp.
- Schedule and confirm site visits with prospective customers.
- Coordinate with the Sales Executives to ensure smooth site-visit handling.
- Maintain accurate records of calls, follow-ups, customer requirements, and site visits in the CRM.
- Ensure timely follow-up with leads until they are converted, lost, or marked for future follow-up.
- Achieve daily, weekly, and monthly calling, lead qualification, and site-visit targets.
- Reconnect with old, inactive, and missed leads to generate fresh opportunities.
- Provide regular updates on lead status and conversion progress to the reporting manager.
- Work closely with the Sales, Marketing, and CRM teams to improve lead conversion.
- Handle customer queries professionally and ensure a positive customer experience.
Key Performance Indicators (KPIs)
- Number of calls made per day
- Connected calls
- Qualified leads generated
- Follow-up completion rate
- Site visits scheduled
- Site visits completed
- Lead-to-site-visit conversion
- Site-visit-to-booking conversion
- Lead response time
- Monthly target achievement
- CRM data accuracy and follow-up discipline
Skills & Competencies
- Good verbal communication and convincing skills.
- Strong follow-up and negotiation abilities.
- Customer-focused and target-oriented approach.
- Ability to understand customer requirements and recommend suitable projects.
- Good knowledge of Tamil and English; knowledge of other regional languages is an added advantage.
- Basic knowledge of CRM software, MS Excel, and WhatsApp Business.
- Ability to handle rejection and consistently follow up with prospects.
- Good interpersonal and relationship-management skills.
- Should be energetic, confident, and proactive.
Qualification
- Any Bachelor's degree / Diploma / equivalent qualification.
- 0–3 years of experience in telecalling, telesales, customer service, or real estate sales.
- Freshers with good communication and convincing skills may also be considered.
Preferred Experience
Candidates with experience in real estate, property sales, construction, banking, insurance, automobile sales, or other target-based sales roles will be preferred.
Pay: ₹15,000.00 - ₹23,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
