Job Description – Desktop Support EngineerJob Title
Desktop Support Engineer
Job Location
[Company Location]
Department
Information Technology (IT)
Employment Type
Full-Time
Job Summary
We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical support for desktop computers, laptops, printers, operating systems, software applications, and basic network infrastructure. The ideal candidate will be responsible for installing, configuring, troubleshooting, and maintaining IT systems while ensuring minimal downtime and excellent user support.
Key Responsibilities
- Install, configure, and maintain desktop computers, laptops, and peripherals.
- Install and configure Windows 10/11 operating systems and Microsoft Office applications.
- Troubleshoot hardware issues related to desktops, laptops, printers, monitors, and other IT equipment.
- Provide Level-1 and Level-2 technical support to end users.
- Diagnose and resolve software, operating system, and application-related issues.
- Configure and troubleshoot Outlook, Microsoft 365, and Google Workspace email accounts.
- Install and troubleshoot local and network printers.
- Configure and troubleshoot LAN, Wi-Fi, TCP/IP, DNS, and DHCP connectivity issues.
- Create, modify, and manage user accounts in Active Directory.
- Install antivirus software and perform regular system updates and patch management.
- Support remote users using tools such as AnyDesk, TeamViewer, or Remote Desktop.
- Maintain IT asset inventory, service reports, and support documentation.
- Coordinate with vendors for hardware repairs and warranty claims.
- Perform preventive maintenance to ensure system reliability and security.
- Escalate complex technical issues to senior engineers when required.
- Ensure compliance with company IT policies and security standards.
Required Skills
- Strong knowledge of Windows 10/11 operating systems.
- Experience with Microsoft Office, Microsoft 365, and Google Workspace.
- Good understanding of desktop and laptop hardware troubleshooting.
- Knowledge of Active Directory user management.
- Basic networking knowledge (TCP/IP, DNS, DHCP, LAN/Wi-Fi).
- Experience with printer installation and troubleshooting.
- Familiarity with remote support tools such as AnyDesk, TeamViewer, or RDP.
- Basic knowledge of antivirus and endpoint security solutions.
- Excellent communication and customer service skills.
- Strong analytical and problem-solving abilities.
Educational Qualification
- BCA, B.Sc. (IT/Computer Science), Diploma in Computer Engineering, B.Tech, or equivalent qualification.
Experience
- 0–2 years: Entry-Level Desktop Support Engineer
- 2–5 years: Desktop Support Engineer with hands-on experience in IT support, Microsoft 365, networking, and Active Directory.
Preferred Certifications
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Fundamentals
- ITIL Foundation (Preferred)
What We Offer
- Competitive salary
- Professional growth opportunities
- Hands-on exposure to enterprise IT infrastructure
- Supportive and collaborative work environment
- Training and certification opportunities
Pay: ₹5,000.00 - ₹25,000.00 per month
Work Location: In person
