Job Description – After Sales Executive
Company: Xpertz Ankur Lighting Pvt Ltd
Position: After-Sales
Location: [Insert Location]
Salary Range: ₹20,000 – ₹45,000 per month
Role Overview
We are seeking a dedicated After-Sales Executive to ensure customer satisfaction and smooth post-purchase support. The role involves handling service requests, resolving product-related issues, and maintaining strong client relationships to enhance trust and drive repeat business.
Key Responsibilities
- Address customer queries, complaints, and service requests promptly.
- Coordinate with technical/service teams for product repairs, replacements, or installations.
- Ensure timely delivery of spare parts and service solutions.
- Maintain accurate records of customer interactions and resolutions.
- Follow up with customers to ensure satisfaction after issue resolution.
- Prepare reports on after-sales performance and customer feedback.
- Collaborate with sales and product teams to improve offerings based on customer insights.
Required Skills & Competencies
- Strong communication and interpersonal skills.
- Problem-solving and conflict-resolution abilities.
- Knowledge of CRM tools and customer support systems.
- Technical understanding of lighting products preferred.
- Ability to manage multiple cases under pressure.
- Customer-centric mindset with patience and empathy.
Qualifications
- Bachelor’s degree in Business Administration, Engineering, or related field.
- 2–5 years of experience in after-sales, customer service, or technical support.
- Experience in the lighting/electrical industry will be an added advantage.
What We Offer
- Competitive salary within the range of ₹20,000 – ₹45,000 per month.
- Opportunities for career growth and professional development.
- A supportive team environment focused on customer success.
Pay: ₹20,000.00 - ₹45,000.00 per month
Work Location: In person
