Overview
We are seeking a dynamic and proactive Customer Support Executive to join our team and deliver exceptional service to our clients. In this role, you will be the frontline representative, providing technical assistance, troubleshooting issues, and ensuring customer satisfaction across various platforms. Your energetic approach and strong communication skills will help foster positive relationships and resolve complex technical challenges efficiently. This paid position offers an exciting opportunity to develop your IT support expertise while making a meaningful impact on our customers’ experience.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring clear and professional communication.
- Diagnose and resolve technical issues related to hardware, software, network connectivity, VPNs, firewalls, and operating systems such as Windows, macOS, Linux, and mobile devices.
- Troubleshoot equipment problems including computer hardware, peripherals, and networking equipment like LANs, DNS servers, TCP/IP configurations, Meraki devices, and Cisco switches.
- Manage customer support tickets efficiently using platforms such as ServiceNow, Jira, or BMC Remedy; document all interactions thoroughly for future reference.
- Assist users with Active Directory management tasks including user account creation, permissions adjustments, GPO (Group Policy Object) configurations, and password resets.
- Support IT infrastructure maintenance by performing desktop support tasks and managing computer management tools like SCCM and GPO policies.
- Collaborate with network administration teams to troubleshoot LAN/WAN issues and ensure seamless connectivity across the organization’s network environment.
Skills
- Proven experience in technical support or IT support roles with a strong understanding of computer networking concepts such as TCP/IP protocols and DNS management.
- Expertise in troubleshooting hardware components and software applications across multiple operating systems including Windows (Windows Server), macOS, Linux, and mobile OS.
- Familiarity with network security tools like firewalls, VPNs, Meraki devices, and network troubleshooting techniques such as TCP analysis.
- Proficiency in Active Directory management along with experience in using GPO for policy enforcement.
- Knowledge of help desk ticketing systems like ServiceNow or BMC Remedy for efficient issue tracking and resolution.
- Strong analysis skills to identify root causes of complex IT problems quickly and accurately.
- Excellent communication skills to convey technical information clearly to non-technical users while maintaining a positive customer service attitude.
- Ability to handle multiple priorities effectively in a fast-paced environment while maintaining attention to detail.
Join us as a Customer Support Executive where your technical expertise meets your passion for helping others! Be part of a vibrant team dedicated to delivering outstanding service while advancing your career in IT support within a supportive environment that values your growth and success.
Work Location: In person
