Overview
To manage stock & cash reconciliation team along with managing departmental projects. No ageing breaks and timely escalation to the management. Manage departmental projects and build working environment more flexible for the team,
Key Accountabilities and main responsibilities
Strategic Focus
- You’ll be working in the reconciliation section. Responsible for the correct and timely reconciliation for cash & stock for the team supporting for EMEA or APAC markets.
- Good understanding of nostro/ vostro accounts, cash movements in terms of resolving breaks.
- Should have knowledge of break resolution related to any Corporate Action Breaks.
- Perform Stock reconciliations
- Check and Sign off recs performed by the stock reconciliations team
- Answer queries from other departments within the business
- Contact brokers and clients where relevant for stock balances and transaction queries
- Maintain query log and issue to business areas
- Maintain control sheet and issue to business areas for confirmation
- Ensure that the stock reconciliation CASS Resolution Pack folders are kept up to date
- Excellent interpersonal skills – ability to network and earn confidence of diverse client personnel management of Link group India based operations team
- Ability to work under pressure, handle multiple priorities and work as part of the team
- Take leadership role in independently managing back office operations
- Client Management – establish self as a valued partner and work closely to achieve goals defined
- Help knowledge management endeavor by sharing process knowledge and best practices within the teams
- Lead various quality initiatives across processes managed
- Responsible for Business continuity, transformation, and various audits.
Operational Management
- Conducting investigations on counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterparty.
- Conducting risk assessments and applying risk categories to new counterparties
People Leadership
- Prepare documentation, process transactions, and perform other tasks related to control and reconciliation.
- Managing a team between 8-15 people.
- Conducting monthly 1:1 with team members
- Set up the objectives and goals for team members, and provide feedback whenever needed.
- Assisting the Ops Manager with their day-to-day tasks
- Standing in for the Ops Manager in their absence
- Monitor and process pending items, correcting discrepancies.
- Launch investigations, provide information and compose correspondence.
- Increase efficiencies by utilizing technology.
- Understand risks and apply this knowledge to risk metrics.
- Identify and resolve technical issues with reconciliation tool and file management.
- Championing the blended working model with the team.
Governance & Risk
- Maintain level of accuracy
- Complete assigned task as per provided SLA.
Experience & Personal Attributes
- Excellent presentation and communication skills (written and verbal)
- Strong reconciliation & capital market knowledge
- Excellent problem-solving skills both independently and supporting others
- Excellent/advanced knowledge of Excel with VBA experience being a plus; should be familiar with MS Word & Office tools.
- Excellent time management skills, demonstrating flexibility and the ability to manage and plan to meet deadlines
- Open for changes; understand status quo and challenge today's setup with proposals on how to do it better
- Adaptive, flexible style with the ability to work in a dynamic, fast-paced environment
- The Role need to support APAC or EMEA shift and would need to work in Rotational shift wherein shifts would start at 3:30 am IST for APAC and from 11.30 AM for EMEA.
- Demonstrated high level of initiative, motivation, and organisational skills
- Analytical and problem-solving skills
- Effective oral and written communication skills including negotiation skills, ability to liaise successfully with internal and external parties, and ability to work effectively in a team environment
- Flexibility - able to meet demanding deadlines and work long hours to meet those deadlines, as required
- Qualification in business/financial markets/law/securities industry desirable
- Respond quickly and accurately to queries in a high volume, time sensitive trading environment.
- Issue escalation and resolution on a timely manner.
- Adapt to an environment of openness and information sharing within the team, by attending regular team meetings and communication processes.
- Achievement of service standards and client specific requirements regarding quality assurance, daily reporting, and end of month reporting
- Identify and drive process improvement and efficiency initiatives across the line of business
- Manage escalations and seek to resolve them to the satisfaction of the customer and client
- Ensure to be compliant with legal, regulatory, policy and business requirements Prioritize time accordingly to action on breaks.
- Developing action plans for resolution of outstanding issues.
- Good with numbers & ability to derive information from data collaborate with other teams and render support on need basis.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
India Hub is a central part of MUFG's transformation program, which has rapidly expanded over the past 5 years to nearly 1100+ employees, to provide services to our clients across two of our businesses. We have offices in Mumbai and Pune.
India Hub has allowed us to streamline our operations and forms one of our global centres of excellence. This has allowed us to focus our skillsets, innovate our current operations and create new capabilities for the future. The Hub has been designed to support flexible operations processing our three businesses - Retirement Solutions, Corporate Markets and Investor Services. In addition, our Global Functions team provide centralized expertise and support—like HR, Finance, and IT—to ensure consistency, efficiency, and strategic alignment across all business units.
At India Hub, we are building a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.
Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.
