The Receptionist is the first point of contact for customers visiting the service center. The role involves greeting customers, coordinating service appointments, maintaining customer records, handling inquiries, and ensuring a smooth customer experience.
Key Responsibilities
- Welcome customers and assist them with their service requirements.
- Schedule and confirm service appointments.
- Register customer and vehicle details in the service management system.
- Coordinate with Service Advisors for customer allocation.
- Answer incoming phone calls and respond to customer inquiries professionally.
- Maintain the daily appointment register and visitor records.
- Inform customers about service progress when required.
- Coordinate with the washing, delivery, and billing teams to ensure timely vehicle delivery.
- Handle customer complaints politely and escalate them to the Service Manager when necessary.
- Maintain a clean and professional reception area.
- Prepare daily reports on appointments, walk-in customers, and service status.
- Support customer follow-up activities after vehicle service.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
