Job Title: CRM & Online Sales Executive (Luxury Fashion)
Location: Kolkata (On-site)
Salary: Up to ₹35,000/month
Key Responsibilities
· Customer Query Management: Respond to all customer queries on WhatsApp & Instagram promptly and professionally
· Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates
· Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction
· COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO
· Payment Tracking: Track and update all payments received via website and WhatsApp
· Returns & Alterations: Coordinate return pickups and manage alteration requests efficiently
· RTS (Ready to Ship) Updates: Ensure all prepared orders are marked Ready to Ship in the system
· Reporting: Share weekly reports on sales, conversions, returns, and customer interactions
Requirements
· 1–4 years experience in CRM, online sales, or customer handling
· Strong communication skills (English & Hindi; Bengali is a plus)
· Experience with WhatsApp/Instagram customer handling
· Organized, responsive, and sales-oriented mindset
What We’re Looking For
· Someone who is fast, reliable, and customer-first
· Comfortable handling multiple chats and follow-ups daily
· A problem-solver who can coordinate across teams (sales, warehouse, logistics)
· Interest in fashion / luxury / D2C brands is a plus
Pay: ₹10,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
Work Location: In person
