Job Role & Responsibilities:
Customer Handling: Greet customers, understand their service requirements / complaints and provide excellent customer service.
Job Card Creation: Inspect the vehicle along with the customer and prepare accurate job cards with estimated cost and delivery time.
Technical Coordination: Coordinate with service technicians / mechanics to ensure quality work and timely delivery of vehicles.
Service Explanation: Explain required repairs, periodic maintenance, and value-added services (AMC, Extended Warranty, Roadside Assistance, etc.) to customers.
Estimation & Billing: Provide service estimates, explain billing to customers and ensure transparent transactions.
Follow-up: Do post-service follow-up calls to ensure customer satisfaction and address any concerns.
Target Achievement: Achieve targets for service revenue, spare parts sales, accessories, and customer satisfaction scores (CSI).
Process Adherence: Follow standard operating procedures (SOPs) for service and maintain service records in DMS.
Pay: ₹15,000.00 - ₹23,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
