High Altitude Himalayan Treks
Mountaineering Expeditions
High Altitude Cycling Expeditions
If you are on this page, you are most likely exploring the possibility of working with us.
Bikat Adventures began in the year 2010 with the aim of making the outdoors fun and adventurous. To us, the outdoors don’t just make for excellent playgrounds but also great classrooms where a lot can be learnt.
And what better place to explore the outdoors than our very own India?
and will be diversifying into other outdoor sports in the coming years.
To nudge people out of their comfort zone one adventure at a time.
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We are looking for an adept and affable Customer Support Executive to join our Customer Support and Sales Team in Gurgaon. In your role as a Customer Support Executive, you will essentially be the link between our trekkers and the ground team. A working knowledge of Hindi and English is mandatory for this role.
As our Customer Support Executive, you will be responsible for handling and responding to all booking/trek preparation queries, logistics related queries, collecting feedback from our registered participants and acting as a link between the customers and the Ground Team. This is a people-first role which would require you to switch between different mediums of communication throughout the day- WhatsApp, phone call, email. You will also be responsible for collecting and collating feedback from our participants after their treks and presenting it to the Operations Team in a timely manner.
Since this position involves extensive interaction with people, excellent communication skills (Hindi and English) that allow you to inform, help and advise customers is mandatory for this role. Good listening along with people skills (patience, tact, politeness and diplomacy) are non-negotiable qualities we look for. Previous experience in a similar client facing role along with knowledge of the trekking industry would be added advantages.
