Customer Support Executive – Airtel Black (Inbound Process)
Company: [Company Name]
Location: [Location]
Employment Type: Full-Time
Process: Airtel Black – Inbound Customer Support
About the Role
We are looking for enthusiastic and customer-focused Customer Support Executives to join our Airtel Black Inbound Process team. The ideal candidate will be responsible for delivering exceptional customer service by handling inbound calls, resolving customer queries, and ensuring a seamless customer experience.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently.
- Assist Airtel Black customers with service-related queries, complaints, and requests.
- Identify, analyze, and resolve customer concerns within defined timelines.
- Provide accurate information regarding products, services, billing, and account-related issues.
- Maintain detailed records of customer interactions and update systems accurately.
- Escalate unresolved issues to the appropriate teams and ensure timely follow-ups.
- Adhere to company policies, quality standards, and process guidelines.
- Build and maintain positive relationships with customers through excellent communication and problem-solving skills.
Required Skills & Competencies
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal abilities.
- Customer-centric approach with a passion for delivering exceptional service.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Basic computer knowledge and good typing skills.
- Flexibility to work in rotational shifts.
Eligibility Criteria
- Education: Graduation is mandatory.
- Languages Required: English, Tamil, Hindi, and Kannada.
- Freshers and experienced candidates are welcome to apply.
Work Schedule
- 5 working days per week.
- 2 rotational weekly offs.
- Rotational shifts as per business requirements.
Compensation & Benefits
- Take-Home Salary: ₹17,000 – ₹20,000 per month.
- Night Shift Allowance.
- Split Shift Allowance.
- Career growth opportunities.
- Professional and supportive work environment.
Why Join Us?
- Opportunity to work with a leading telecom process – Airtel Black.
- Comprehensive training and skill development programs.
- Stable career growth and learning opportunities.
- Employee-friendly work culture.
Apply now and become a part of our dynamic customer support team!
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Pay: ₹17,000.00 - ₹20,000.00 per month
Work Location: In person
