Real-Time Customer Assistance: Address questions, process requests (e.g., returns, refunds, or billing), and guide customers through product usage.Multitasking and Prioritization: Manage multiple active chat sessions concurrently while ensuring quick response times and maintaining a helpful tone.Issue Troubleshooting: Diagnose and resolve technical, service-related, or order-related problems, aiming for first-contact resolution.Documentation and Record Keeping: Log interaction details, customer queries, and resolutions into the company's CRM or ticketing system.Escalation Management: Identify complex or high-priority issues that cannot be resolved immediately and route them to the appropriate senior team or technical department.Product and Policy Knowledge: Stay updated on company offerings, policies, and promotional deals to provide accurate and consistent information.Feedback Collection: Gather customer feedback and identify recurring pain points to help the business improve its services.
Pay: ₹18,000.00 - ₹21,000.00 per month
Work Location: In person
