About Dyad:
Dyad is a leading insurance technology company with over 20 years of experience delivering solutions across the property and casualty insurance ecosystem. We support carriers, MGAs, wholesalers, and agencies with platforms that streamline underwriting, policy administration, connectivity, and operations. At Dyad, we focus on enabling scalable growth through modern, product-driven insurance technology.
Role Summary:
The Commercial Contracts Administrator & Customer Operations Lead is a critical operational role within Dyad's Sales & Commercial Operations function, reporting to the Chief Sales Officer. This individual is responsible for the hands-on administration and full lifecycle management of customer-facing commercial agreements — including contracts, Statements of Work, Non-Disclosure Agreements (NDAs), amendments, and renewals — ensuring all documentation is accurate, properly approved, and operationally supported. The role requires a working familiarity with legal contract language, commercial terms, and basic procurement and vendor relationship practices, with the judgement to identify risks and engage Legal appropriately. The individual will actively use AI-powered tools to improve the speed, accuracy, and consistency of contract workflows. The ideal candidate brings a background in contracts administration or procurement, understands how CPQ (Configure, Price, Quote) processes connect to commercial documentation, and has the cross-functional coordination skills to operate effectively across Sales, Finance, Delivery, and Legal leadership.
Key Responsibilities:
Contracts Administration & Commercial Documentation
- Administer the full lifecycle of customer-facing commercial documents — including contracts, Statements of Work, Non-Disclosure Agreements (NDAs), amendments, and renewals — from preparation and internal review through execution, storage, and renewal tracking.
- Ensure commercial terms, scope, pricing, timelines, responsibilities, and confidentiality obligations are accurately and completely reflected in all contractual documentation; apply working knowledge of legal contract language to identify ambiguities, risks, and gaps before documents are executed.
- Coordinate with Sales on CPQ (Configure, Price, Quote) outputs to ensure that pricing, product configuration, and commercial commitments generated through the CPQ process are accurately translated into executed contract documentation.
- Leverage AI-powered tools to accelerate contract drafting, review, and redline workflows — improving turnaround times, reducing manual effort, and maintaining consistency across commercial documentation.
- Maintain an organized, accessible, and audit-ready repository of all contract agreement templates and executed contracts, NDAs, SOWs, and supporting documentation; track all documents through the review, approval, signature, and renewal process in coordination with Legal, Finance, and Sales.
Customer, Procurement & Internal Coordination
- Serve as the central coordination point for selected customer-related commercial and operational matters — supporting Sales during contracting, onboarding, renewals, and changes in scope; engage Legal appropriately on NDA requests, non-standard terms, and contract risk escalations.
- Apply procurement and vendor relationship experience to support Dyad's commercial operations — including reviewing vendor-side agreements, coordinating procurement workflows, and ensuring vendor contract terms are tracked, compliant, and renewed on time alongside customer-facing agreements.
- Coordinate internally to ensure contractual obligations and customer commitments are understood by Delivery, Finance, and Operations teams; help resolve documentation gaps, approval delays, and questions relating to customer or vendor agreements.
- Participate in customer or internal meetings where commercial, contractual, or operational coordination is required, representing Dyad's commercial operations function with professionalism and accuracy.
Governance, Tracking & Transition Management
- Maintain comprehensive trackers for contracts, SOWs, renewals, amendments, obligations, and key commercial milestones — proactively identifying upcoming renewals, expirations, pricing changes, and other actions requiring attention.
- Ensure all contracts follow Dyad's established approval and authorization processes; monitor compliance with commercial governance standards and escalate deviations.
- Develop a thorough understanding of existing customer arrangements, templates, stakeholder relationships, and historical commercial context — documenting critical activities, recurring responsibilities, key contacts, and decision points to ensure business continuity and effective knowledge transfer.
Required Skills & Experience
Skills & Experience
- Demonstrated experience in contracts administration, commercial operations, procurement, or a similar role - with hands-on responsibility for drafting, reviewing, executing, and maintaining customer contracts, SOWs, NDAs, amendments, and renewals in a B2B environment.
- Working familiarity with legal contract language and commercial terms - able to read and interpret agreements, identify risks and non-standard clauses, and engage Legal with well-framed escalations; a background or qualification in Legal Studies, Paralegal work, or contract law is a strong advantage.
- Experience in procurement or vendor relationship management - including reviewing vendor agreements, managing procurement workflows, and maintaining vendor contract records alongside customer-facing commercial documentation.
- Proficiency with AI-powered tools for contract drafting, review, or workflow automation (e.g., CoCounsel, Harvey, Ironclad AI, or equivalent); active comfort adopting and applying AI tools to improve commercial operations efficiency is required.
- Familiarity with CPQ (Configure, Price, Quote) platforms and an understanding of how CPQ outputs feed into contract documentation is a strong advantage; experience with Salesforce CPQ, DealHub, or similar solutions preferred.
- Proficiency with contract lifecycle management (CLM) tools, CRM platforms (Salesforce preferred), and productivity tools for commercial tracking and reporting; Bachelor's degree in Business Administration, Finance, Legal Studies, Operations, or a related field.
Professional & Behavioral Competencies
- Strong commercial and legal judgement - reads contracts critically, identifies risks before they escalate, and brings the right issues to Legal and leadership without over-escalating routine matters.
- Exceptional attention to detail - reviews agreements, correspondence, and supporting documentation carefully; identifies inconsistencies, omissions, and errors; and maintains accuracy across multiple concurrent matters.
- High ownership, discretion, and reliability - comfortable handling confidential NDAs, commercially sensitive agreements, and vendor information; follows through independently in a fast-moving environment.
- Excellent written and verbal communication skills with strong cross-functional coordination capabilities — works effectively with Sales, Legal, Finance, Delivery, and vendor stakeholders with clarity and credibility.
Pay: ₹1,500,000.00 - ₹2,500,000.00 per year
Work Location: In person
