Job Title: Contact Center Development / Project Delivery Manager
Location: Chennai
Experience: 5+ Years
Job Description
We are looking for a Contact Center Development / Project Delivery Manager to lead digital transformation initiatives and technology enhancements for the Bank's Contact Center.
Required Skills:
5+ years of experience in Contact Center Development/Project Delivery.
Strong expertise in Ameyo Contact Center (Voice, Omni-channel, Dialers, Configuration).
Experience with IVR, AI, CRM, and Contact Center technologies.
Knowledge of VoIP, SIP, Asterisk, and PostgreSQL.
Banking/BFSI experience is preferred.
Strong project management and stakeholder management skills.
Contact Person - Nivetha 9384555508
Pay: ₹1,000,000.00 - ₹1,500,000.00 per year
Application Question(s):
- Current Location?
- How many years of experience do you have in Contact Center Development / Project Delivery?
- What is your current notice period?
Work Location: In person
