Job Title: Manager – Front Office
Department: Front Office
Location: Bhubaneswar, Odisha
Job Summary:
Dr. Kanungo’s Diabetes Centre is a specialized clinic focused on diabetes care, offering consultations, monitoring, and lifestyle guidance with a patient-centered approach.
The Manager – Front Office will be responsible for overseeing daily front office operations, ensuring smooth patient flow, and maintaining high standards of service. The role involves team supervision, coordination with internal departments, and supporting basic administrative and staff coordination activities.
Key Responsibilities:
1. Front Office Operations
- Manage day-to-day front office activities including registration, billing, and appointments
- Ensure efficient patient handling and minimize waiting time
- Maintain high standards of patient service and satisfaction
- Address patient queries and concerns professionally
2. Patient Coordination
- Ensure smooth patient flow from registration to consultation
- Coordinate with doctors and internal departments for seamless service
- Maintain patient records with accuracy and confidentiality
3. Team Supervision
- Supervise and guide front office staff
- Ensure discipline, grooming, and professional conduct
- Monitor performance and support team development
4. Staff Coordination & Scheduling
- Maintain attendance and leave records of front office staff
- Prepare duty rosters and ensure proper shift management
- Coordinate with management for manpower planning when required
- Coordinate with the accounts team for attendance and operational data.
5. Administrative Support
- Maintain front office reports and documentation
- Ensure smooth handling of calls and communication
- Monitor cleanliness and coordination with housekeeping
- Ensure adherence to clinic policies and procedures
Required Skills & Competencies:
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Good understanding of hospital/clinic front office operations
- Ability to handle patients with professionalism and empathy
- Proficiency in MS Office and basic hospital software
- Strong organizational and multitasking skills
Qualifications & Experience:
- Graduate in any discipline (Healthcare preferred)
- 6–8 years of relevant experience in hospital/clinic front office operations in a hospital/clinic
- Experience in team handling and coordination
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Education:
Experience:
- Front Office operation: 8 years (Required)
Language:
Work Location: In person
