Required Skills:
- SAP Solution Manager (SolMan) Monitoring
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Application Monitoring (SAP & Non-SAP)
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Dynatrace
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Control-M (Batch Job Monitoring)
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Alert Management & Fine-Tuning
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SAP Interfaces & Queue Monitoring
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Incident Communication & Escalation
Nice to Have:
- Troubleshooting & Root Cause Analysis
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Documentation & Reporting
Application Monitoring Analyst MUST HAVE SKILLS: We need a cross-skilled monitoring resource with basic configuration knowledge in SAP Solution Manager and Dynatrace, beyond just Control-M expertise. Monitoring Tool Expertise Experience with tools like Dynatrace or SAP Solution Manager. Ability to do basic configurations (alerts, dashboards). Issue Handling & Communication Troubleshooting skills and proactive updates to L2/L3 stakeholders. Strong email communication and ability to draft SOPs. Collaboration Comfortable interacting with functional teams for issue reporting and follow-up. Monitoring skill set 2-3 years of experience with application monitoring (SAP ECC and PI , Middleware , third party applications, ) , in a global enterprise environment , Strong experience in creation and fine tuning of advanced alerts for monitored nodes. Good understanding of Batch Jobs (SAP and non SAP) , Interfaces , Out bound inbound queues Good understanding of alert Monitoring leveraging tools such as Solman , Control M Experience in troubleshooting and identifying issues in IT environment. Good logical and analytical skills. Need to collaborate and coordinate with various global teams like Cloud Operations, Applications and Operations team. Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks. Daily / Weekly Report preparation based on the specified format and sending the same to pre- assigned set of recipients. Maintain, update and implement the standard escalation procedures in sync with the communication plan On time Escalation and Reporting of alerts according to process Excellent communication skills to work with developers and L2/L3 support personnel Requirements Monitoring skill set 2-3 years of experience with application monitoring (SAP ECC and PI , Middleware , third party applications, ) , in a global enterprise environment , Strong experience in creation and fine tuning of advanced alerts for monitored nodes. Good understanding of Batch Jobs (SAP and non SAP) , Interfaces , Out bound inbound queues Good understanding of alert Monitoring leveraging tools such as Solman , Control M Experience in troubleshooting and identifying issues in IT environment. Good logical and analytical skills. Need to collaborate and coordinate with various global teams like Cloud Operations, Applications and Operations team. Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks. Daily / Weekly Report preparation based on the specified format and sending the same to pre-assigned set of recipients. Maintain, update and implement the standard escalation procedures in sync with the communication plan On time Escalation and Reporting of alerts according to process Excellent communication skills to work with developers and L2/L3 support personnel
