Field Service Engineer – Fujifilm CR & DR Systems
Job Title: Field Service Engineer – CR & DR
Department: Service & Technical Support
Job Type: Full-time
Location: Chennai
Experience: 1–5 years
Industry: Medical Equipment / Diagnostic Imaging
Job Summary
We are looking for a skilled and customer-focused field service engineer to provide installation, preventive maintenance, troubleshooting, repair, and technical support for Fujifilm Computed Radiography (CR) and Digital Radiography (DR) systems.
The ideal candidate should have hands-on experience in servicing medical imaging equipment and be comfortable working at hospitals, diagnostic centers, and radiology clinics.
Key Responsibilities
- Install, commission, and configure Fujifilm CR and DR systems at customer locations.
- Perform preventive maintenance and breakdown service of CR/DR equipment.
- Diagnose and troubleshoot hardware, software, networking, image quality, and system-related issues.
- Attend customer service calls and ensure timely resolution of complaints.
- Carry out replacement and calibration of defective components as required.
- Perform system testing and ensure equipment is functioning according to specifications.
- Provide basic application support and user training to radiographers/radiologists when required.
- Coordinate with customers regarding service visits, equipment status, and technical requirements.
- Maintain accurate service reports, installation reports, preventive-maintenance reports, and spare-parts records.
- Escalate complex technical issues to the appropriate technical/support team.
- Support AMC/CMC customers and ensure service commitments are met.
- Maintain good customer relationships and identify opportunities for additional service requirements.
- Follow company service procedures, safety guidelines, and documentation standards.
- Be willing to travel extensively within the assigned territory.
Required Skills & Qualifications
- Diploma / B.E. / B.Tech in Electronics, Electrical, Biomedical, Instrumentation, or a related engineering discipline.
- 1–5 years of experience in medical equipment field service is preferred.
- Experience with CR/DR, X-ray, medical imaging, radiology, or diagnostic equipment will be an advantage.
- Knowledge of basic electronics, electrical systems, networking, and computer hardware/software.
- Good troubleshooting and problem-solving skills.
- Basic knowledge of LAN, TCP/IP, DICOM, PACS/RIS, and medical imaging workflow is preferred.
- Good communication and customer-handling skills.
- Ability to work independently and manage multiple service calls.
- Willingness to travel to hospitals, diagnostic centers, and clinics.
- Valid driving license and willingness to travel locally/regionally.
Preferred Experience
Candidates with experience in any of the following will be given preference:
- Fujifilm CR / DR systems
- Computed Radiography (CR)
- Digital Radiography (DR)
- X-ray equipment
- PACS / DICOM
- Medical imaging equipment
- Radiology workflow
- Preventive maintenance and breakdown service
- Installation and commissioning of diagnostic equipment
Key Performance Areas
- Timely service-call closure
- Equipment uptime and reliability
- Installation and commissioning quality
- Preventive maintenance completion
- Customer satisfaction
- Accurate service documentation
- Effective troubleshooting and first-time resolution
What We Offer
- Hands-on exposure to advanced medical imaging technology.
- Opportunity to work with Fujifilm CR/DR systems.
- Technical training and product/application support.
- Career growth in the medical equipment service industry.
- Competitive salary based on experience and technical expertise.
- Travel allowance / reimbursement as per company policy.
Salary: depending on experience and technical skills.
Interested candidates can apply with their updated resume highlighting relevant CR/DR, X-ray, or medical equipment service experience.
Pay: ₹9,082.88 - ₹18,149.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
