- Welcome guests in a professional and friendly manner.
- Handle guest check-in and check-out procedures efficiently.
- Verify guest identity documents and maintain records.
- Manage room bookings through online and offline channels.
- Update room availability in the hotel management system.
- .Address guest complaints and ensure prompt resolution.
- Arrange transportation, local information, and other guest requests.
- Answer incoming calls professionally.
- Respond to emails and online booking inquiries.
- Forward messages to relevant departments.
- Prepare guest bills and process payments.
- Maintain daily cash and transaction records.
- Assist in preparing financial reports when required.
- Communicate guest requirements to housekeeping and maintenance teams.
- Ensure rooms are ready before guest arrival.
- Follow up on service requests and maintenance issues.
- Maintain guest registration records.
- Complete and submit Form C details for foreign guests as per government regulations.
- Ensure compliance with hotel policies and procedures.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
