Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: SLM Reporting Specialist
Position: Senior Systems Engineer
Experience: 5+ Years
Category: Software Development/ Engineering
Main location: Bangalore
Employment Type: Full Time
Job Description:
We are seeking a highly skilled and motivated individual to join our team as a Service Level Management (SLM) & Reporting Specialist focusing on Infrastructure Support. The ideal candidate will be responsible for managing service level agreements (SLAs), developing comprehensive reports, and leveraging data analytics tools to enhance the efficiency and effectiveness of our infrastructure support services. Proficiency in Power BI, advanced Excel, automation, and coding is essential for success in this role.
Key Responsibilities:
1. Service Level Management (SLM):
Monitor and enforce SLAs for infrastructure support services, ensuring adherence to established agreements.
Collaborate with cross functional teams to identify, document, and prioritize service level requirements.
Conduct regular reviews and audits to assess SLA performance and identify areas for improvement.
2. Reporting and Analytics:
Develop and maintain detailed reports, dashboards, and visualizations to track key performance indicators (KPIs) related to infrastructure support activities.
Analyze data trends, identify anomalies, and provide insights to support decision making and continuous improvement initiatives.
Automate report generation processes to streamline workflows and increase efficiency.
3. Data Management:
Collect, validate, and organize data from various sources to ensure accuracy and completeness.
Implement data governance best practices to maintain data integrity and confidentiality.
Develop data models and structures to support reporting requirements and enable effective data analysis.
4. Technical Skills:
Advanced proficiency in Power BI, including data modeling, DAX and Power Query.
Utilize advanced Excel functions and formulas to manipulate and analyze large datasets.
Design and develop interactive dashboards and reports using Power BI or similar business intelligence tools.
Implement automation scripts and workflows using programming languages such as Python, PowerShell, or SQL.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross functional teams and stakeholders.
Collaborate with IT teams to leverage technology solutions for data integration, transformation, and visualization.
Qualifications and Skills:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience in service level management, reporting, and data analytics within an IT infrastructure environment.
Proficiency in Power BI, advanced Excel, and automation tools.
Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
Experience with coding/scripting languages such as Python, PowerShell, or SQL.
Excellent communication skills, with the ability to present findings and recommendations to stakeholders at all levels.
Detail oriented mindset with a focus on accuracy and quality.
Ability to work independently as well as collaborate effectively in a team environment.
Prior experience in ITIL framework or IT service management practices is a plus.
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Note: This job description is a general outline of the responsibilities and qualifications typically associated with the Virtualization Specialist role. Actual duties and qualifications may vary based on the specific needs of the organization.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
