Location: Pune
Roles & Responsibility (Job Profile)
- Manage or coordinate various manufacturing plant's product warranty claim analysis
- Prepare product Warranty claim analytic report and propose companywide priorities
- Domestic travel required up to 30% of the time.
- Meet Sales team, Technician, Dealers & channel partner for various Customer Quality related survey, Awareness creation and training.
- Technician Qualification Training & Approval
- Resolve top Product Warranty claim problem through 8D methodology.
- Provided quality support for product issues & communicate daily with Business Development team.
- Prepare & Maintain Customer Quality related documentation like Warranty Return analysis data, Pareto Chart, 8D Report, Customer Interaction register, Market Survey report etc.
- Address customer issues in a timely manner to ensure customer satisfaction.
- Participate in product quality planning and control process based on customer's specifications and requirements.
Competency (Candidate Profile)
- 2 to 4 years of experience in Customer Quality & Warranty Claim.
- Educational Qualification: B.E or B. Tech or DME in Mechanical or Automobile Engineering.
- Effectively sharing & obtaining information from internal & external parties.
- Excellent CFT coordination skill, ability to resolve CFT conflict on time.
- Good MS Office Skill (Especially MS Excel).
- 6. Good Observation, Analytic & Problem-Solving Skill.
- 7.Strong decision making & communication skill.
Candidate Matching above Criteria should only apply.
[email protected]
NOTE - All Offer Letters & Appointment Letters are issued ONLY from the HEAD OFFICE duly signed by GM Operations, same would be couriered from HO. They are NEVER issued by hand / given across the table from any factory / sales location directly.
