Job Description: Business Analyst, ServiceNow SPM
Role: Business Analyst, ServiceNow Strategic Portfolio Management
Experience: 5 to 8 years
Role Summary
We are looking for a Business Analyst with strong ServiceNow Strategic Portfolio Management experience to support discovery, requirements gathering, solution design, backlog management, and stakeholder alignment for ServiceNow SPM implementation and enhancement programs.
The candidate should understand how organizations manage demand, projects, portfolios, investments, resources, financials, roadmaps, and benefits realization using ServiceNow SPM. This role will work closely with business stakeholders, product owners, ServiceNow architects, developers, testers, and delivery teams to translate business needs into clear functional requirements and implementation-ready user stories.
Key Responsibilities
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Work with business stakeholders to understand current portfolio, demand, project, and investment management processes.
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Conduct workshops for requirement discovery, process mapping, gap analysis, and future-state design.
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Document business requirements, functional specifications, user stories, acceptance criteria, process flows, and use cases.
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Support ServiceNow SPM modules such as:
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Demand Management
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Project Portfolio Management
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Project Workspace
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Program Management
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Portfolio Planning
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Resource Management
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Financial Planning
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Agile Development integration
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Roadmap Planning
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Investment Funding
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Analyze current-state processes and recommend improvements aligned to ServiceNow best practices.
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Collaborate with ServiceNow architects and developers to validate solution feasibility.
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Own backlog grooming, sprint planning support, story prioritization, and clarification during delivery.
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Support configuration discussions for workflows, forms, approvals, dashboards, reports, roles, and notifications.
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Coordinate UAT planning, test scenarios, defect triage, and business sign-off.
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Prepare training materials, user guides, release notes, and adoption support documentation.
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Ensure traceability from business requirements to user stories, test cases, and delivered functionality.
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Act as a bridge between business teams and technical implementation teams.
Required Skills and Experience
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5+ years of experience as a Business Analyst in ITSM, PPM, SPM, or enterprise workflow transformation projects.
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Hands-on experience with ServiceNow Strategic Portfolio Management.
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Strong understanding of portfolio management, demand intake, project governance, resource planning, financial tracking, and benefits management.
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Experience writing high-quality user stories, acceptance criteria, BRDs, FRDs, process flows, and functional designs.
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Good understanding of ServiceNow platform capabilities, workflows, roles, approvals, forms, lists, dashboards, and reporting.
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Experience working in Agile delivery environments.
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Ability to conduct workshops with senior business stakeholders.
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Strong analytical, documentation, communication, and stakeholder management skills.
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Experience supporting UAT, test case review, defect clarification, and release validation.
Preferred Skills
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ServiceNow SPM implementation or enhancement experience.
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Knowledge of ITBM, PPM, APM, ITSM, CMDB, or Agile Development modules.
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Exposure to ServiceNow Performance Analytics and reporting.
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Experience with enterprise portfolio governance and PMO processes.
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Understanding of integrations between ServiceNow and tools such as Jira, Azure DevOps, SAP, Workday, or financial systems.
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ServiceNow certifications such as:
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Certified System Administrator
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Certified Implementation Specialist, SPM
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Certified Application Specialist, PPM or SPM
Functional Knowledge Expected
The candidate should be comfortable discussing and documenting workflows around:
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Idea or demand intake
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Demand scoring and prioritization
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Business case creation
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Portfolio planning and alignment
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Project initiation and governance
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Milestone and status reporting
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Resource capacity and allocation
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Budget, cost, and benefit tracking
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Risk, issue, and dependency management
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Executive dashboards and portfolio reporting
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Approval workflows and stage gates
Deliverables Owned by the BA
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Requirement elicitation notes
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Current-state and future-state process maps
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Business requirement documents
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Functional requirement documents
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User stories and acceptance criteria
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Configuration requirement documents
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Role and permission matrix inputs
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UAT scenarios and test cases
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Traceability matrix
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Training and adoption support content
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Sprint clarification and sign-off documentation
Good-to-Have Domain Exposure
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PMO transformation
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Enterprise portfolio management
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IT governance
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Product portfolio management
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Agile portfolio delivery
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Technology investment planning
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Financial governance and budgeting
Success Criteria
The BA will be successful if they can:
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Convert ambiguous business needs into clear ServiceNow-ready requirements.
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Improve alignment between business stakeholders and technical teams.
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Ensure SPM workflows are practical, scalable, and aligned with portfolio governance.
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Reduce requirement gaps during development and UAT.
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Support smooth adoption of ServiceNow SPM across business and PMO teams.
