Good communication skills, able to communicate fluently in English, both written and verbal
Should know basic email etiquette and drafting
Work on new sales leads and upgrades for existing customers
Handle chats and calls for support
Conduct a demo with customers
Able to grasp technical terms and general software troubleshooting
Better if familiar with ticketing and chat tools like zendesk and crisp
Coordinate with the team for tech issues reported by customers
Able to do multitasking and prioritize tasks
Able to manage Client Communication
