Technical Support Engineer (2 Years Experience) – Nextarvo Technologies
Location: New Delhi, India
Job Type: Full-time
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About Nextarvo Technologies
Nextarvo Technologies is a growing IT solutions provider, committed to delivering innovative technology services and exceptional client support. We are looking for a motivated Technical Support Engineer with 2 years of experience to join our dynamic team.
Responsibilities
- Customer Support: Provide timely technical assistance to clients via phone, email, and remote tools.
- Troubleshooting: Diagnose and resolve hardware, software, and network issues.
- System Maintenance: Perform routine checks, updates, and patch management.
- Documentation: Maintain accurate records of issues, resolutions, and client interactions.
- Collaboration: Work closely with internal teams to escalate and resolve complex problems.
- Training: Guide clients on product usage and best practices.
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Requirements
- Bachelor’s degree in Computer Science, IT, or related field.
- 2 years of proven experience in technical support or IT helpdesk roles.
- Strong knowledge of operating systems (Windows/Linux/macOS).
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Experience with ticketing tools (ServiceNow, Jira, or similar).
- Excellent communication skills in English and Hindi.
- Ability to work independently and in a team environment.
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Preferred Skills
- Exposure to cloud platforms (AWS, Azure).
- Knowledge of ITSM processes.
- Basic scripting (Python, Shell, or PowerShell).
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: Remote
