Key Responsibilities
1. Application Intake & Processing
– Receive and log all inbound applications for GoFurther (TNPL) and GoBuild (Business Loans) across all channels — email, WhatsApp, CRM, and partner portals
– Review each application for completeness — check that all required fields are filled and all supporting documents are present
– Classify applications correctly by product type, applicant category, and loan amount band
– Enter missing application data accurately into Mihuru's systems and CRM (Bitrix24) with zero tolerance for data errors
2. Document Verification & KYC Checks
– Collect and verify KYC documents (where missing) — Aadhaar, PAN, GST registration, IATA accreditation, bank statements, and ITRs as applicable
– Check documents for completeness, legibility, and consistency — flag discrepancies immediately
– Follow Mihuru's document checklist for each product type; ensure no application moves forward with incomplete documentation
– Coordinate with applicants via WhatsApp, email, or phone to collect missing or corrected documents — follow up systematically until resolved
3. Applicant Communication & Query Handling
– Be the first point of contact for applicants after submission — acknowledge receipt, communicate next steps, and set clear timelines
– Respond to status enquiries promptly and professionally across WhatsApp, email, and phone
– Explain product features, eligibility criteria, and documentation requirements clearly to applicants who have questions
– Manage applicant expectations during the review process; escalate frustrated or time-sensitive cases appropriately
4. Credit & Underwriting Coordination
– Prepare clean, complete application packages and hand them off to the credit/underwriting team with a clear summary
– Track application status through the credit pipeline — follow up internally to ensure no application is stuck or delayed
– Communicate credit decisions (approvals, rejections, or requests for additional information) back to applicants in a timely, professional manner
– Collect and submit additional information or documents requested by the underwriting or lending partner teams
5. TAT Management & SLA Adherence Mihuru
– Own turnaround time (TAT) for your application queue — ensure no application breaches defined SLAs without a valid reason
– Maintain a live tracker of all applications in process, their current stage, pending actions, and expected closure dates
– Flag any backlogs, bottlenecks, or capacity issues to the Operations Lead proactively
6. Disbursement & Post-Approval Support
– Coordinate with the credit and lending partner teams to ensure approved loans are disbursed correctly and on time
– Confirm disbursement details with applicants and resolve any post-approval queries
– Support the collection of post-disbursement documents or confirmations where required
7. Records, Compliance & Reporting
– Maintain meticulous records of every application — status, actions taken, documents received, and communications sent
– Ensure all processes comply with Mihuru's internal policies and applicable regulatory requirements (KYC/AML norms)
– Generate daily and weekly MIS reports on application volumes, TATs, approval rates, and pending cases
– Flag any patterns of recurring errors, missing document types, or applicant confusion to the team for process improvement.
Pay: From ₹20,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
