Job Description – Customer Retail Executive Industry: Jewellery Retail Department: Retail Sales Job Location: Gupta Jewellers Showroom Employment Type: Full-Time Job Summary We are looking for a customer-focused and enthusiastic Customer Retail Executive to join our jewellery showroom. The candidate will be responsible for welcoming customers, understanding their requirements, explaining jewellery products, assisting in purchase decisions, achieving sales targets, and providing an excellent customer experience. Key Responsibilities - Welcome and greet customers professionally and create a warm showroom experience. - Understand customer requirements, preferences, occasion, and budget. - Explain and demonstrate gold, diamond, silver, gemstone and other jewellery collections. - Explain product details such as purity, weight, design, pricing, making charges, certification and applicable offers. - Assist customers in selecting suitable jewellery and convert walk-ins into sales. - Achieve individual and showroom sales targets. - Handle customer queries, objections and complaints professionally. - Cross-sell and upsell relevant jewellery products and services. - Maintain proper presentation, cleanliness and visual display of jewellery counters. - Handle jewellery carefully and follow all showroom security and SOP guidelines. - Assist with billing, invoicing, payments, exchanges and returns as required. - Coordinate with the inventory/back-office team for stock availability and replenishment. - Maintain customer information and follow up with customers regarding orders, repairs, new collections and offers. - Build long-term customer relationships and encourage repeat purchases and referrals. - Maintain knowledge of new jewellery designs, market trends and company schemes. - Support the showroom team in achieving overall business objectives. Required Skills - Excellent communication and customer-handling skills. - Good sales and negotiation skills. - Pleasant personality and professional grooming. - Strong product-learning ability. - Customer-oriented and target-driven approach. - Basic computer/POS knowledge. - Ability to work effectively as part of a team. - Integrity, attention to detail and responsibility while handling high-value products. Qualification & Experience - Qualification: 12th pass / Graduate preferred. - Experience: 1–3 years in jewellery, luxury retail, fashion retail or customer-facing sales preferred. Freshers with strong communication and sales aptitude may also be considered. - Knowledge of gold purity, diamond 4Cs, hallmarking and jewellery valuation is an advantage. Key Performance Indicators (KPIs) - Achievement of monthly sales targets. - Walk-in to sales conversion. - Average transaction value. - Customer satisfaction and repeat business. - Customer follow-up and relationship management. - Accuracy in billing and documentation. - Compliance with showroom and security procedures.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
