Role & responsibilities
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
- Walks customers through common phone hardware and software configurations to maximize service functionality
- Provides solutions and resolution resources for customer repair problems
- Interfaces with customers over the phone providing status updates and ensuring service has been restored
- Escalates appropriate technical issues to upper-level technical support when needed
Preferred candidate profile
- 1-5 years of experience in International Technical Support (International Telecom Voice) .
- Freshers are eligible for the role.
- Excellent communication skills
- Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
- Should be comfortable working in 24*7 Working Environment
- Graduation not required for experienced candidates
- Rotational shifts & Rotational week offs
- Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.
Pay: ₹320,000.00 - ₹499,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
