Company Summary:
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Summary:
Our Wireless Technology team is pioneering the future of connectivity. We're developing and enhancing a unique hybrid network model—combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world.
Job Duties and Responsibilities:
The core network environment faces increasing complexity as it transitions to cloud-native architectures, requiring a specialist who can navigate intricate 4G and 5G service disruptions. This role solves the problem of prolonged network downtime by providing expert-level diagnostics and resolving Tier 2 and Tier 3 incidents that impact the customer experience. You will bridge the gap between daily network changes and long-term stability by driving root cause analysis and mentoring the wider NOC team. By leveraging advanced monitoring tools and cloud technologies, this position ensures the network remains resilient against emerging technical challenges.
What Success Looks Like (Objectives)
Resolution of complex Tier 2 and Tier 3 service-impacting events to maintain maximum network uptime and stability
Achievement of departmental OKRs by reducing Mean Time to Repair (MTTR) and supporting KPI deviation corrections
Implementation of AI-driven diagnostic tools to automate the identification of subscriber-level observations and network anomalies
Execution of comprehensive root cause and chronic incident analyses to prevent the recurrence of major network outages
Delivery of technical guidance and training sessions to the NOC team to ensure seamless adaptation to daily infrastructure changes
Skills - Experience and Requirements:
Advanced expertise in 4G and 5G Core network troubleshooting and call flow analysis
Critical experience managing and validating network functions within Kubernetes and cloud-native environments
AI Literacy, specifically the ability to apply machine learning insights to network monitoring and predictive maintenance
Strong analytical skills for interpreting complex data sets during root cause investigations
Professional collaboration skills gained through experience working with Tier 1 and Tier 2 service providers
Proven ability to provide technical leadership and knowledge transfer in high-pressure operational settings
Minimum Education: Bachelor’s Degree in Computer Science, Electronics-Communication, or Electrical Engineering
Minimum Experience: 12 years of experience in Telecom Operational Core environments
Required Technical Skills:
Expertise in 4G/5G Core troubleshooting up to Tier 3 (IMS and Packet Core experience)
Hands-on experience with Kubernetes and Cloud infrastructure
Proficiency in root cause analysis (RCA) and chronic incident tracking
