JOB DESCRIPTION
Job Title: Analyst – Accounts Receivable (O2C)
Location: Ahmedabad, Gujarat, India
Department: Finance – Order to Cash (GCC)
Employment Type: Full-Time
About the Role:
We are seeking a highly energetic and detail-oriented Accounts Receivable Analyst to support end-to-end O2C operations within a Shared Services environment of a leading Indian conglomerate. We are looking for a dynamic individual who brings a fresh perspective to cash application, collections support, and customer account management. As the company progresses on its digital transformation strategy, this role offers the opportunity to be on the ground of a major process modernization and to be part of this transformation journey.
Key Responsibilities:
1. Perform accurate and timely cash application in SAP, matching incoming receipts to customer invoices and handling on-account, unapplied, and advance receipts in line with policy and SLAs.
2. Support collections activities by following up on overdue invoices with customers and internal stakeholders, and maintaining clear records of communication and commitments.
3. Process and track customer deductions, short payments, and disputes — log, investigate, and route for resolution with sales, logistics, and finance teams.
4. Perform periodic customer account reconciliations and follow up on unallocated credits, advances, and debit balances for timely clearing.
5. Support billing and invoicing activities, ensuring accuracy of invoice value, tax (GST), and customer details.
6. Manage customer queries regarding statements, payment status, and account balances with a high level of customer service.
7. Proactively flag recurring errors, unapplied cash trends, aging build-ups, or system issues to leadership to support continuous process improvement.
Qualifications & Skills:
1. Graduate in Commerce/Accounting (B.Com) or equivalent.
2. 1–3 years of hands-on experience in Accounts Receivable or Order-to-Cash (O2C) operations.
3. Preferred hands-on experience working with SAP (FI/SD – AR).
4. Strong foundational understanding of accounting principles, the receivables lifecycle, cash application, and customer reconciliations.
5. Basic understanding of Indian statutory deductions applicable to receivables, such as GST and TDS/TCS.
6. Strong attention to detail and accuracy when performing high-volume cash application and reconciliation tasks.
7. Good working knowledge of MS Excel.
8. Excellent verbal and written communication skills to effectively manage customer relationships and internal stakeholder queries.
9. Positive attitude, high energy, and the ability to work independently in a structured Shared Services framework.
