A Front Office Executive is responsible for managing the reception area and ensuring smooth guest services in a hotel or hospitality establishment. The role involves welcoming guests, handling reservations, coordinating with different departments, and maintaining high standards of customer service.
Key Responsibilities:
- Welcome and greet guests in a professional and friendly manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, bookings, and cancellations.
- Answer telephone calls, emails, and guest inquiries.
- Address guest complaints and resolve issues promptly to ensure guest satisfaction.
- Coordinate with Housekeeping, Maintenance, and Security departments for smooth operations.
- Maintain guest records and update the hotel management system.
- Ensure the reception area is well organized and presentable at all times.
- Provide information to guests about hotel services, facilities, and local attractions.
Skills Required:
- Excellent communication and interpersonal skills
- Strong customer service skills
- Good problem-solving ability
- Basic computer knowledge and hotel management systems
- Professional appearance and positive attitude
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹23,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
