Position: Assistant IT Manager
Department: Information Technology (IT)
Key Responsibilities:
- Manage and support Nway ERP software and related applications.
- Monitor daily ERP operations and ensure smooth system functionality.
- Provide technical support and troubleshooting for ERP users.
- Coordinate with vendors and developers for ERP issues, upgrades, and enhancements.
- Maintain ERP master data, user access, and system security.
- Prepare and update ERP knowledge base, user manuals, SOPs, and training materials.
- Conduct user training sessions and provide guidance on ERP processes.
- Generate and analyze reports from ERP for management review.
- Ensure data accuracy, backup, and system compliance.
- Support hardware, software, network, and IT infrastructure-related activities.
- Assist in implementation of new ERP modules and system improvements.
- Monitor IT assets and maintain IT documentation.
Required Skills:
- Strong knowledge of Nway ERP and ERP business processes.
- Understanding of database management and reporting tools.
- Knowledge of Windows OS, networking, hardware, and software troubleshooting.
- Ability to prepare SOPs, documentation, and knowledge base articles.
- Good analytical and problem-solving skills.
- Strong communication and user support abilities.
Qualification:
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- Certification in ERP, Database, or IT Systems will be an added advantage.
Experience:
- 3–5 years of experience in ERP support, implementation, or IT operations.
- Experience working with Nway ERP or similar ERP systems preferred.
Reporting To:
IT Manager / Head – IT
Key Performance Indicators (KPIs):
- ERP system uptime and performance.
- Resolution time for user issues.
- Accuracy of ERP data and reports.
- User training and support effectiveness.
- Timely completion of ERP projects and enhancements.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: On the road
