- Job Title:Customer Support Executive
- Job Description:We are looking for a Customer Support Executive to provide excellent customer service by handling customer inquiries, resolving issues, and ensuring a positive customer experience.
- The ideal candidate should have strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.
- Key Responsibilities:Respond to customer queries via phone, email, chat, or social media.
- Resolve customer complaints in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Record customer interactions and maintain updated customer records.
- Escalate complex issues to the appropriate team when required.
- Follow up with customers to ensure their issues are resolved.
- Maintain high levels of customer satisfaction and service quality.
- Required Skills:Excellent verbal and written communication skills.
- Good problem-solving and interpersonal skills.
- Basic computer knowledge and proficiency in MS Office.
- Ability to multitask and work under pressure.
- Positive attitude and willingness to learn.
- Qualification:Bachelor's degree in any discipline.
- Freshers are welcome to apply.
- Preferred: Basic knowledge of CRM software is an added advantage.
- Flexible to work in rotational shifts, if required.
Pay: ₹10,459.12 - ₹29,884.62 per month
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
Work Location: In person
