Key Responsibilities Patient Interaction
- Welcome patients and visitors in a professional, courteous, and empathetic manner.
- Handle walk-in, telephone, email, WhatsApp, and online inquiries promptly and efficiently.
- Provide accurate information about IVF services, consultations, treatment processes, and appointments.
- Assist new patients with registration and documentation.
Appointment & Patient Coordination
- Schedule, confirm, reschedule, and manage appointments for consultants and diagnostic services.
- Coordinate patient visits with doctors, nurses, embryologists, and laboratory staff.
- Send appointment reminders and follow-up communications.
- Ensure smooth patient flow and minimize waiting times.
Customer Service
- Address patient concerns, complaints, and feedback professionally and escalate issues when necessary.
- Maintain a positive patient experience by providing timely support throughout the treatment journey.
- Educate patients about clinic policies, required documents, and payment procedures.
Administrative Responsibilities
- Maintain accurate patient records and update information in the Hospital Information System (HIS) or CRM.
- Coordinate with billing and accounts for consultation fees and payment confirmations.
- Prepare daily reports on appointments, inquiries, and patient follow-ups.
- Ensure confidentiality of patient information and comply with data privacy regulations.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
