About the Role
We are looking for a confident and energetic Parent & School Relationship Executive to join our team and support communication with parents and school management teams. This role is ideal for someone who enjoys speaking with people, building relationships, understanding customer needs, and helping schools and parents effectively use our solutions and services.
The candidate should be comfortable handling outbound and follow-up calls, addressing inquiries, coordinating with schools and parents, and maintaining strong communication throughout the engagement process. Fluency in English, Tamil, Hindi, and Telugu is mandatory for this role.
Key Responsibilities
- Make outbound calls to parents and school management teams from provided lead data.
- Communicate with parents, school administrators, principals, coordinators, and management representatives in English, Tamil, Hindi, or Telugu as required.
- Explain services, answer queries, and provide relevant information to prospective and existing customers.
- Follow up with interested parents and school representatives through calls and WhatsApp.
- Build and maintain positive relationships with parents and educational institutions.
- Record call outcomes and update customer information accurately in CRM or Google Sheets.
- Coordinate appointments, meetings, or demonstrations when required.
- Escalate customer concerns and feedback to the appropriate internal teams.
- Improve communication approaches and scripts based on customer feedback and interactions.
Target Audience
- Parents and guardians
- School management teams
- Principals and school administrators
- Academic coordinators
- Transport coordinators
- School support staff
Requirements
- Strong communication skills in English, Tamil, Hindi, and Telugu (all four are mandatory).
- Prior experience in telecalling, customer support, counseling, lead generation, or relationship management.
- Ability to confidently communicate with parents and school management professionals.
- Excellent listening, objection-handling, and problem-solving skills.
- Comfortable achieving daily calling and follow-up targets.
- Basic computer knowledge including Google Sheets, email, and WhatsApp Web.
- Professional phone etiquette with a clear and confident voice.
Salary & Benefits
- Salary: ₹17,000 – ₹20,000 per month (based on experience)
- Performance-based growth opportunities
- Opportunity to work in a growing technology-driven company
- Initial probation period for performance evaluation
Work From Office
Location: Race Course, Coimbatore
Working Days: Monday to Friday
Timings: 9:00 AM – 6:00 PM
Pay: ₹17,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
