Company Overview
Reopine is a healthcare technology platform that connects super-specialty doctors with patients worldwide to provide expert medical opinions through a secure web and app-based interface.
Position Overview
We are looking for a smart, punctual and presentable Admin cum Support Executive to support our doctor and patient partners on the Reopine platform, handle day-to-day coordination, and manage basic MIS and support activities.
Key Responsibilities
- Meet doctors (online/offline as required) to clarify their doubts related to the Reopine app/platform.
- Conduct hot and cold calling to doctors to introduce Reopine and assist with onboarding.
- Respond to queries via email and phone in a timely and professional manner.
- Provide first-level technical support to doctors and patients for the Reopine web/app platform (login, navigation, basic troubleshooting).
- Maintain and update MIS reports and data related to onboarding, usage and support activities.
- Coordinate with internal teams to ensure smooth resolution of issues and excellent service experience.
Required Qualifications & Skills
- Graduate in any discipline.
- Good verbal and written communication skills.
- Ability to communicate fluently in English, Hindi and Gujarati.
- Presentable, polite and customer-service oriented.
- Well-versed with computers and internet; solid working knowledge of Microsoft Excel, PowerPoint and Word.
- Punctual, disciplined and respectful of timelines and commitments.
Working Hours & Mode
- Office hours: 10:00 AM to 6:30 PM, Monday to Saturday.
- At times, in case of urgency, may have to be available on call during after office hours.
- Work mode: In-office, with a minimum of 4 days per week from the office (remaining days as per company policy).
- Location: Ahmedabad, Gujarat.
Compensation
- Salary: ₹12,000 to ₹15,000 per month.
- Travel allowance: As per company policy.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
