Lucknow, Uttar Pradesh
Job Summary
Role Summary :
Role: Service Manager – HR Technology Integrations & HR Automation
Experience Required: 8 – 15 years relevant experience
Location: Offshore
Domain: This role combines:
HR Technology Service Management
Workday-centric HR Integrations
Microsoft Copilot Studio & Power Platform Automation
HR Digital Transformation
Vendor & Stakeholder Management
Enterprise Governance & Compliance
Product Ownership and Roadmap Management
AI-driven HR Solution Delivery and Operations
Job Description Summary:
The role acts as the primary operational partner between HR business stakeholders, HR Technology teams, Enterprise Architecture, Vendors, and Automation Delivery teams, ensuring stable, compliant, and value-driven HR services and automation capabilities. The role ensures strategic roadmap execution, operational excellence, governance compliance, stakeholder alignment, vendor management, and continuous improvement across all HR technology services.
Lead and govern Husqvarna's HR Technology ecosystem, supporting both:
HR Integration Landscape : Workday, Payroll Platforms, Time & Attendance Systems, Workforce Management Solutions, HRIS Ecosystem
HR Automation Landscape : Microsoft Copilot Studio, Power Automate, RPA Solutions, Conversational AI, Workflow Automation
Key Responsibilities
Key Responsibilities:
Own the HR Technology, Integration, and Automation landscape across Workday, HRIS, Payroll, Power Platform, Copilot Studio, and RPA solutions.
Manage service delivery, governance, compliance, roadmap execution, and continuous improvement initiatives.
Act as the strategic business partner between HR stakeholders and technology delivery teams.
Drive AI-powered HR transformation through automation, conversational AI, workflow optimization, and integration modernization.
Lead vendor management, stakeholder engagement, program coordination, and enterprise governance activities.
Ensure secure, compliant, and scalable HR technology services that enhance employee experience and operational efficiency.
Skill Requirements
Consolidated Skillset Requirements
A. HR Technology Domain
Mandatory
HR Technology Landscape
Workday Ecosystem
HRIS Platforms
Employee Lifecycle Management
Payroll Systems
Benefits Management
Time & Attendance Systems
Workforce Management Platforms
Employee Self-Service Platforms
B. Integration Management
Mandatory
Enterprise Integration Architecture
API Management
REST APIs
Middleware Platforms
Cloud Integration Platforms
Integration Monitoring
Integration Lifecycle Management
Data Flow Management
HRIS Integrations
Workday Integrations
C. Microsoft Automation & AI
Mandatory
Microsoft Copilot Studio
Power Virtual Agents
Power Automate
RPA Platforms
Conversational AI
Workflow Automation
AI Use Case Management
Low-Code Platform Governance
Chatbot Lifecycle Management
D. Service Management
Mandatory
ITIL Framework
Incident Management
Problem Management
Change Management
Release Management
Service Governance
SLA Management
KPI Monitoring
Continuous Service Improvement
E. Governance & Compliance
Mandatory
IT Governance
Enterprise Architecture Governance
Security Governance
GDPR
SOX / SOC Compliance
Data Governance
Audit Compliance
Risk Management
F. Business & Leadership Skills
Mandatory
Stakeholder Management
Product Ownership
Vendor Management
Roadmap Management
Executive Communication
Business Analysis
Change Leadership
Facilitation Skills
Training & Enablement
Cross-functional Coordination
Other Requirements
NA
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