Job Title: Spares and Service Coordinator
Department: After-Sales Support
Location: Monga Strayfield Pvt. Ltd, Bhosari MIDC, Pune, INDIA
Reports To: Head – Service & Operations
Job Purpose:
The Spares and Service Coordinator at Strayfield India will be responsible for managing the full lifecycle of spare parts and service coordination for RF heating and drying systems. This role ensures timely service interventions, optimal spare parts availability, and smooth coordination between the service team and customers. The position is pivotal in sustaining Strayfield’s reputation for reliability and technical excellence.
Key Responsibilities:1. Spares Management
- Handle inquiries, quotations, and dispatches for spare parts related to RF defrosting, drying, and tempering machines.
- Maintain and update minimum stock levels for standard components
- Coordinate with the stores, planning, and procurement teams for availability and lead times.
- Track and record consumption patterns to forecast and optimize stock.
2. Customer Interface
- Be the primary point of contact for customers on service and spares requests.
- Provide accurate lead times, pricing, and technical confirmations on consumables and replacements.
- Log all service calls and ensure timely resolution or escalation to technical support.
- Coordinate remote support requests with the UK service team where required.
3. Internal Reporting & Documentation
- Maintain service history logs for each installed base machine.
- Submit monthly reports on service activities, spares consumption, and open tickets.
- Assist in generating AMC renewal proposals and monitoring contract adherence.
- Support internal audits and ISO documentation related to service and spares.
Required Qualifications & Experience:
- Diploma or Bachelor's Degree
- 2–4 years of experience in service coordination, preferably with industrial equipment or capital machinery.
- Experience in working with ERP systems (Tally, Odoo, SAP, etc.).
Key Skills & Competencies:
- Customer-centric with a strong service mindset.
- Excellent coordination and follow-up ability.
- Good written and verbal communication in English and Hindi.
- Proficiency in MS Excel, Google Sheets, and basic data handling.
- Attention to detail and ability to handle pressure in a fast-paced environment.
Job Type: Full-time
Pay: ₹400,000.00 - ₹500,000.00 per year
Benefits:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
