Typical CRM roles and responsibilities include:
- Lead Management: Capture leads from websites, ads, referrals, and walk-ins, then assign them to sales agents.
- Customer Follow-up: Call, email, or message prospects regularly and record every interaction.
- Data Management: Maintain accurate customer information, preferences, budgets, and communication history in the CRM system.
- Site Visit Coordination: Schedule and confirm property visits with prospective buyers.
- Sales Pipeline Tracking: Monitor each lead's stage, from inquiry to booking and final sale.
- Customer Support: Address customer questions, complaints, and requests promptly.
- Reporting: Generate reports on leads, conversions, sales performance, and follow-up activities.
- Post-Sales Relationship Management: Stay in touch with customers after the sale for documentation, handover, referrals, and repeat business.
- Coordination: Work closely with sales, marketing, legal, and finance teams to ensure a smooth customer experience.
Skills commonly required
- Strong communication and interpersonal skills
- Customer service orientation
- Knowledge of CRM software (such as Salesforce CRM, HubSpot CRM, or Zoho CRM)
- Organization and time management
- Basic sales and negotiation skills
- Data entry and reporting
Pay: From ₹25,000.00 per month
Work Location: In person
