Job Post Summary
Date Posted: June 10, 2026
Pay: ₹20,000.00 - ₹35,000.00 per month (Based on Experience)
Job Description
(Kindly Apply Only if you have prior experience in Multi-Speciality Hospitals and Patient Appointment Management)
✅ Must Relocate near our hospital location or Join our Hostel - FREE ACCOMMODATION
Hospital Location: Chennai, Tamil Nadu - 600103
Job Title:
Doctor's Appointments Executive
Department:
Patient Services & Medical Coordination
Reports To:
Hospital Administrator / Medical Superintendent
Employment Type:
Full-Time
Job Summary
We are looking for an experienced and highly organized Doctor's Appointments Executive to manage consultations, procedures, investigations, follow-ups, and doctor schedules across multiple specialties. The ideal candidate must possess a strong understanding of medical terminology, treatment pathways, procedures, investigations, consultation protocols, treatment costs, and package combinations.
The primary objective of this role is to maximize appointment conversions, reduce doctor idle time, improve patient retention, and ensure seamless coordination between patients, doctors, diagnostics, and hospital departments.
Non-Negotiable Key Performance Indicators (KPIs)Appointment Conversion
- Convert a minimum of 90% of qualified enquiries into confirmed appointments.
Schedule Optimization
- Maintain doctor appointment schedules with less than 10% idle consultation slots daily.
Follow-Up Compliance
- Conduct appointment reminders and follow-up calls within scheduled timelines without misses.
Revenue Coordination
- Ensure patients are informed about relevant consultations, diagnostics, procedures, and treatment packages that may benefit their care journey.
Zero Scheduling Errors
- No double bookings, missed appointments, or incorrect specialty allocations.
Patient Retention
- Ensure all follow-up patients receive appointment reminders and rebooking assistance before due dates.
Key Responsibilities1. Appointment Management & SchedulingConsultation Booking
- Schedule OPD consultations across all specialties.
- Manage new, follow-up, second opinion, and referral appointments.
Doctor Calendar Management
- Coordinate doctor availability, leave schedules, operation theatre commitments, and emergency consultations.
- Optimize doctor schedules to maximize patient flow and minimize waiting times.
Procedure & Investigation Coordination
- Schedule diagnostics, procedures, endoscopies, surgeries, health checkups, and specialist consultations.
- Coordinate with laboratories, radiology, physiotherapy, dialysis, and other departments.
2. Medical Knowledge & Patient GuidanceTreatment Understanding
- Possess working knowledge of common medical conditions, procedures, investigations, surgeries, and treatment pathways.
Cost Awareness
- Understand consultation charges, investigation costs, procedure charges, surgery estimates, package inclusions, and exclusions.
Treatment Combinations
- Guide patients regarding related investigations, specialist referrals, health packages, and treatment combinations as advised by clinicians.
Clinical Escalation
- Escalate all medical advice requests, treatment decisions, diagnoses, and prescription-related queries to qualified medical professionals.
3. Patient Communication & CounsellingAppointment Counselling
- Explain doctor availability, consultation processes, estimated waiting times, and hospital workflows.
Reminder Management
- Conduct appointment confirmations, reminders, cancellations, and rescheduling communications.
Follow-Up Coordination
- Maintain periodic communication with patients requiring review consultations and ongoing treatment plans.
Language Proficiency
- Communicate professionally with patients in English, Tamil, and Hindi (preferred).
4. Revenue & Service CoordinationService Recommendations
- Coordinate appropriate appointments based on patient requirements and doctor instructions.
Cross-Department Coordination
- Liaise with Billing, Front Office, Nursing, Diagnostics, Pharmacy, Physiotherapy, and OT departments.
Medical Tourism Support
- Coordinate appointments and schedules for domestic and international patients.
5. Documentation & System ManagementHIS/EMR Management
- Update appointments, patient records, referrals, investigations, and follow-up schedules in the Hospital Information System.
Reporting
- Maintain daily reports covering:
- New Appointments
- Follow-Up Appointments
- Missed Appointments
- Doctor Utilization
- Conversion Ratios
- Cancellation Analysis
Data Accuracy
- Ensure complete and accurate patient information at all times.
6. Service Excellence & EscalationPatient Experience
- Ensure smooth appointment experiences and minimal patient complaints.
Issue Resolution
- Address scheduling conflicts and patient concerns promptly.
Escalation Management
- Report operational bottlenecks to the Hospital Administrator immediately.
Required Skills & CompetenciesMedical Literacy
- Strong understanding of:
- Medical specialties
- Common diseases
- Diagnostic investigations
- Surgical procedures
- Treatment pathways
- Medical terminology
Appointment Management
- Expertise in handling high-volume doctor schedules and patient coordination.
Communication Skills
- Excellent verbal and written communication abilities.
Revenue Awareness
- Ability to understand treatment estimates, consultation charges, and package structures.
System Proficiency
- Experience using Hospital Information Systems (HIS), EMR, CRM, and digital communication tools.
Multitasking Ability
- Ability to manage multiple doctors, departments, and patient appointments simultaneously.
Qualifications & PreferencesEducation
- Bachelor's Degree in any discipline (Mandatory)
Preferred Background
- Hospital Administration
- Life Sciences
- Healthcare Management
- Allied Health Sciences
Experience
- Minimum 5 Years Experience in Multi-Speciality Hospitals (Mandatory)
- Experience handling doctor appointments, patient coordination, referrals, or medical tourism is highly preferred.
Language Skills
- English: Excellent spoken and written communication (Mandatory)
- Tamil: Mandatory
- Hindi: Strongly Preferred
Hiring Preference
Candidates with prior experience in:
- Multi-Speciality Hospitals
- Corporate Hospitals
- Medical Tourism
- High-Volume OPD Centers
- Specialty Clinics
will receive immediate hiring preference.
Job Type
Full-Time
Benefits
- Provident Fund
- Free Accommodation (Subject to Availability)
- Career Growth Opportunities
- Performance Incentives
- Paid Leave as per Company Policy
Application Questions
- How many years of experience do you have managing doctor appointments in a multi-speciality hospital?
- Are you familiar with common surgical procedures, investigations, and treatment packages?
- Can you communicate fluently in Tamil and English?
- Are you willing to relocate near the hospital location if required?
ExperienceMandatory:
- Multi-Speciality Hospital Experience: Minimum 5 Years
Preferred:
- Doctor Appointment Management: 3+ Years
- Patient Coordination: 3+ Years
- Medical Tourism Coordination: 1+ Year
Work Location
In Person – Chennai, Tamil Nadu (600103)
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
