Position: Sales Executive- Front Desk
Company: The Repair Hub
Location: DLF Summit Plaza, Sector 54, Gurgaon
Training: 2–3 Months at our GK-1 (Greater Kailash), New Delhi Experience Centre
Experience: Minimum 6 Months (retail sales, front desk, customer service, or showroom sales)
Job Type: Full-Time
Company Description The Repair Hub is an independent service store founded in 2015, built on a family tradition of watch appreciation dating back to 1960. The business is dedicated to the meticulous care and maintenance of fine timepieces, reflecting a deep passion for horology and craftsmanship. Customers rely on The Repair Hub for specialized services that preserve the performance, appearance, and longevity of their watches. The environment is focused on quality, trust, and personalized service, offering team members the opportunity to work closely with clients who value expert watch care.
Role Description The Sales Executive role at The Repair Hub is a full-time, on-site position based in New Delhi. In this role, the Sales Executive engages with walk-in and returning customers, understands their service needs, explains maintenance options, and recommends appropriate solutions. Daily responsibilities include managing inquiries, preparing service estimates, following up on leads, and supporting customers throughout the repair process to ensure a positive experience. The Sales Executive also helps maintain product and service displays, records customer interactions in the system, and collaborates with technicians to align customer expectations with service delivery. The role contributes directly to store revenue by building long-term customer relationships and promoting the store’s services and offerings.
Key Responsibilities
* Welcome customers and deliver a premium showroom experience.
* Understand customer requirements and recommend suitable services and accessories.
* Explain repair processes, pricing, timelines, and warranties.
* Coordinate with the service team to ensure smooth customer communication.
* Handle billing, payments, and maintain customer records.
* Upsell relevant products and services whenever appropriate.
* Maintain showroom presentation and achieve monthly sales targets.
Requirements
* Minimum 6 months of experience in retail sales, front desk, customer service, or showroom sales.
* Strong communication and customer handling skills.
* Confident in sales and converting walk-in customers.
* Basic computer knowledge and familiarity with billing
* Well-groomed with a professional attitude.
* Willing to work on weekends and festive days as required.
* Must be comfortable completing 2–3 months of training at our GK-1 branch before joining the Gurgaon showroom.
Preferred
* Experience in luxury retail, watches, jewellery, electronics, or premium customer service.
* Interest or basic knowledge of luxury watches and accessories is a plus.
Why Join Us?
* Get hands-on training from industry experts.
* Career growth opportunities in a premium retail environment.
* Competitive salary with performance-based incentives.
If you're passionate about sales, enjoy interacting with customers, and want to build your career with a premium brand, we'd love to hear from you!
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
