Role Overview
This is not a traditional administration role. We're looking for someone who supports
multiple business functions, including digital operations, document management, AI workflow optimization, customer communications, social media management, and process automation.
If you enjoy discovering better ways to work, experimenting with AI tools, and building efficient systems rather than simply following them, you'll thrive in this role.
Key Responsibilities
- Manage and coordinate social media activity across Australian business channels.
- Schedule and publish content using digital marketing platforms.
- Generate Self and AI-assisted content for blogs, newsletters, and customer communications.
- Monitor engagement, audience growth, and campaign performance.
- Respond professionally to customer enquiries via email, live chat, and social media channels.
- Develop AI-assisted response templates to improve response speed while maintaining a personalized customer experience.
- Escalate operational issues appropriately while ensuring timely customer updates.
- Maintain accurate digital records and operational databases.
- Generate regular reports.
- Analyze operational trends and identify opportunities for improved efficiency.
- Work closely with leadership to optimize operational systems as the business scales.
Skills & Experience
Essential
- Minimum of 2 years of professional experience in operations, digital marketing, customer service, or business support.
- Strong understanding of modern AI tools and practical experience using Large Language Models (LLMs)
- Excellent written and verbal English communication skills.
- Strong organisational and multitasking abilities.
- High - attention to detail with excellent problem-solving capability.
- Comfortable working independently in a remote international environment.
- Ability to prioritize competing tasks while maintaining quality.
- Availability to work during Australian business hours.
Preferred Qualifications
Candidates with one or more of the following will be highly regarded:
- Degree or diploma in Information Technology, Business, Marketing, Digital Media, Computer Science, or a related field.
- Certifications in AI, digital marketing, data analytics, automation, cloud platforms, or project management.
- Experience implementing AI into real business workflows.
- Experience working with Australian, UK, US, or international clients.
- Experience supporting operations within logistics, eCommerce, retail, SaaS, or
- technology businesses.
What We're Looking For
We're seeking someone who:
- Is a problem solver, not just a task executor.
- Is naturally curious about emerging AI technologies.
- Enjoys improving systems and finding smarter ways to work.
- Learns quickly and adapts to changing priorities.
- Takes ownership, communicates proactively, and delivers high-quality work with minimal supervision.
- Wants to build a long-term international career with a fast-growing Australian business.
Why Join Us?
- Work directly with an Australian leadership team.
- Opportunity to build valuable international experience.
- Significant ownership and autonomy.
- Diverse role spanning operations, marketing, customer experience, and digital transformation.
- A fast-paced environment where innovation and initiative are genuinely valued.
- Clear opportunities for professional growth as the company expands.
Who Can Apply?
We're looking for curious, creative, and tech-savvy professionals who enjoy solving problems, learning new technologies, and using AI to improve the way businesses operate. If you're someone who combines analytical thinking with creativity and enjoys working across operations, technology, marketing, and customer experience, we'd love to hear from you.
Educational Backgrounds We Welcome
Candidates with a Bachelor's or Master's degree (or equivalent qualification) in any of the following disciplines are encouraged to apply:
- Software Engineering (Cs, IT, IS, AI, Business Analytics or digital technologies)
- BCA/MCA
- Certified Digital Marketing professional with a Bachelor’s degree.
- Marketing (Digital/Integrated Marketing)
- Media & Communication Mass Communication & Journalism (Digital Media focus)
- Multimedia & Interactive Media
- Business Administration (BBA/MBA) with a focus on Operations, Digital Business,
- Marketing, Information Systems, or Supply Chain Management.
- Commerce (B.Com/M.Com) with strong digital, analytics, technology exposure,
- Operations, or Supply Chain Management.
Pay: ₹45,000.00 - ₹60,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Work from home
Work Location: Remote
