The Hotel Receptionist is the face of the hotel, responsible for creating a welcoming first impression. This role manages guest check-ins and check-outs, handles reservations, answers inquiries, and ensures a seamless stay for all guests.
- Guest Check-In/Out: Welcome arriving guests, verify details, issue key cards, process payments, and manage check-out procedures.
- Guest Support: Answer phone calls, respond to inquiries, provide local travel recommendations, and handle special requests.
- Reservations & Billing: Manage bookings in the front desk software, handle daily cash/card transactions, and maintain accurate guest records.
- Problem Resolution: Address guest concerns quickly and escalate complex issues to management when necessary.
- Coordination: Communicate guest requests (e.g., room readiness, extra amenities) to Housekeeping and Maintenance teams.
- High school diploma required; hospitality training or degree is a plus..
- Basic computer skills and familiarity with hotel software (PMS).
- Excellent communication, listening, and problem-solving skills.
- Friendly, professional attitude with high attention to detail.
- Ability to stand for long periods and work flexible shifts
Pay: ₹8,889.92 - ₹23,376.73 per month
Work Location: In person
