Role Description
We are looking for a highly accountable and people-oriented Health Coach L2 to lead from the front in a
fast-paced patient engagement environment.
This role goes beyond individual coaching it requires strong team handling capabilities, operational,
Ownership, escalation management, and the ability to navigate high-pressure situations with empathy
and clarity.
The ideal candidate should be comfortable managing teams, handling critical patient
conversations, supporting and ensuring a consistently high-quality patient experience during night operations.
Responsibilities
Client Engagement & Health Guidance
- Initiate and maintain regular, personalized interactions with clients, understanding their unique health
needs and challenges.
- Provide expert advice and support tailored to each client's specific health conditions and goals using a
holistic and empathetic approach.
- Encourage and motivate clients to adhere to their health plans, overcome obstacles, and celebrate
progress.
- Educate clients on health management strategies, lifestyle modifications, and wellness practices to
promote long-term improvement.
- Monitor and document client progress, adjusting plans as needed to ensure continued advancement
toward health goals.Leadership & People Management
- Lead, mentor, and guide Levels 0–1 health coaches, fostering professionalism, accountability, and
collaboration.
- Build a positive team culture that emphasizes learning and continuous improvement.
Crisis Management
- Assist clients in navigating and managing health crises, offering timely and effective support.
- Manage escalated or high-risk client cases with composure and sound judgment.
- Provide training to staff on crisis-handling protocols and ensure team readiness for urgent situations.
- Take decisive action in time-sensitive scenarios while maintaining client trust and safety.
Client Experience & Quality Control
- Audit client interactions to ensure empathy, professionalism, and adherence to quality standards.
- Resolve client complaints swiftly and effectively to maintain high satisfaction and retention rates.
- Ensure compliance with organizational standards, confidentiality protocols, and industry best practices.
Collaboration & Continuous Improvement
- Work closely with healthcare professionals and team members to ensure a coordinated approach to
client care.
- Recommend and implement operational improvements to optimize performance.
- Promote adaptability, continuous learning, and skill development across the team.
Required Skills & Qualifications
- 2–4 years of experience in Health Coaching, Patient Engagement, Care Coordination, Customer Success,
or related roles.
- Prior experience in team handling or people management is mandatory.
- Strong escalation handling and crisis management capabilities.
- Excellent verbal and written communication skills.
- Ability to stay calm, structured, and solution-oriented in high-pressure situations.
- Comfortable working night shifts in a high-responsibility environment.
- Strong interpersonal skills with the ability to manage both patients and internal teams effectively.
- High ownership mindset and operational reliability.Here are answers to some questions you may have:
Who is Amura?
We are a health startup with a presence in multiple countries
Is this a WFH role?
It’s a WFH, in office presence is required if needed
Where is your office?
Chennai (Velachery)
Pay: ₹500,000.00 - ₹1,000,000.00 per year
Work Location: Remote
