JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Responsibilities
Payroll cycle management
End-to-end payroll processing for India & cluster entities, including monthly payroll runs, off-cycle payments, and arrears calculations.
Manage payroll inputs as new joiner additions, separations, salary revisions, variable pay, and attendance-linked adjustments etc., within payroll cut-off timelines.
Validate payroll output files, reconciliation reports, and net pay registers before disbursement; ensure 100% accuracy and SLA adherence.
Own the payroll calendar for India and cluster countries; publish and communicate monthly cut-off dates, lock timelines, and disbursement schedules to all stakeholders.
Oversee payroll variance analysis month-on-month; investigate and document root causes for headcount, cost, or gross-to-net deviations beyond threshold limits before sign-off.
Serve as SME for payroll operations across cluster countries (e.g. Sri Lanka, Bangladesh); maintain working knowledge of local statutory deductions, tax regimes, and provident fund equivalents applicable in each jurisdiction.
Finance, vendor & system coordination
Coordinate with finance for payroll JV postings and with the payroll vendor for bank file submissions; liaise with HRIS/HRMS teams to ensure data integrity.
Maintain accurate and timely updates in HR systems (Workday or equivalent), ensuring data integrity and confidentiality across all payroll-relevant employee records.
Act as the primary escalation point for payroll vendors (e.g. greytHR) on processing errors, system outages, or SLA breaches; track and close issues within defined resolution timelines.
Support payroll system upgrades, configuration changes, and UAT activities; validate payroll calculation logic post-change to confirm outputs aligned with policy and statutory requirements.
Coordinate with in-country HR contacts and local payroll vendors for cluster entities; review payroll outputs for compliance with local employment laws before approving disbursement.
Benefits & Allowance integration
Coordinate with the benefits team to ensure correct payroll processing of benefits data including group insurance premiums, flexi salary components, and car lease deductions
Overseeing accurate processing in the March payroll cycle to prevent under- or over-deduction while validation and processing investment declaration data, year-end proof of investment (POI) submissions by payroll vendor.
Support annual compensation revision cycles (increments, promotions, ESOP/RSU taxation) by coordinating revised salary structures and ensuring correct perquisite tax treatment in payroll.
Compliance & Documentation
Support adherence to Indian statutory requirements such as internal compliance standards.
Maintain accurate documentation for audits, reporting, and governance reviews.
Flag potential risks or inconsistencies to senior HR stakeholders
Ensure accuracy of employee data in HRIS systems to support payroll, benefits, and compliance reporting.
Support regulatory surveys, statutory filings, and data collection exercises under guidance.
Maintain confidentiality and data security protocols when handling sensitive HR information.
Process Adherence & Continuous Improvement
Follow defined Payroll processes, SOPs, and controls to ensure operational consistency.
Identify opportunities for process improvements and raise recommendations to senior specialists or managers.
Support implementation of process or system updates.
Update and maintain Payroll content, FAQs, and knowledge articles in the HR Portal or equivalent platform.
Flag content gaps or outdated information to senior team members.
Stakeholder Interaction & Service Orientation
Respond to employee and manager inquiries in a professional, timely, and customer‑centric manner.
Collaborate effectively with HR Shared Services teams, HRBPs,Payroll Vendors and COEs to resolve issues.
Escalate complex or sensitive matters appropriately.
Required Experience & Qualifications
Bachelor’s degree in human resources, Business Administration, or a related field.
Typically, 5–7 years of HR experience, preferably in Payroll Operations, Shared Services, or Payroll support roles.
Basic working knowledge of Indian statutory deductions and filings: PF (EPF/EPS), ESI, PT (state-wise), LWF, TDS, and Gratuity Act.
Exposure to HRIS platforms (Workday or equivalent preferred).
Skills & Competencies
Good understanding of India payroll processes and employee lifecycle activities.
Strong attention to detail and accuracy.
Good written and verbal communication skills.
Ability to handle sensitive information with discretion.
Organized, methodical, and able to manage multiple tasks.
Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
Service‑oriented mindset with focus on quality and timeliness.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
