Industry: Food & Beverage / Restaurant
Location: Defence Colony, Delhi
Experience: 0–2 Years
Employment Type: Full-Time
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Job Overview
Marcadors is hiring for a confident, energetic, and customer-focused Telecalling Executive one of our esteemed client in F and B sector to handle customer enquiries received through Interakt/WhatsApp and phone calls and convert enquiries into confirmed delivery and takeaway orders.
The ideal candidate should have strong communication and convincing skills, be comfortable making calls throughout the day, and have a proactive, sales-oriented approach. The role will also involve customer follow-ups, order assistance, upselling, and coordination with the restaurant operations team.
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Key Responsibilities
- Call customers who make enquiries through Interakt/WhatsApp but have not completed their orders.
- Follow up on pending, incomplete, or abandoned orders.
- Understand customer requirements and assist them in selecting suitable dishes, combos, and quantities.
- Convert customer enquiries into confirmed delivery or takeaway orders.
- Upsell relevant dishes, combos, add-ons, and ongoing offers.
- Inform customers about new menu items, promotions, and special offers.
- Handle customer queries related to menu items, pricing, availability, and orders.
- Maintain a professional and friendly conversation with customers.
- Follow up with customers to improve conversions and encourage repeat orders.
- Coordinate with the restaurant/operations team regarding order-related requirements or customer concerns.
- Maintain accurate records of calls, enquiries, follow-ups, and order conversions.
- Handle customer complaints or concerns professionally and escalate issues when required.
- Support customer engagement and repeat-order initiatives.
- Prepare basic daily reports related to calls, enquiries, follow-ups, and conversions.
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Required Skills & Qualifications
- 0–2 years of experience in telecalling, telesales, customer service, hospitality, CRM, or a similar role.
- Freshers with strong communication and convincing skills may also be considered.
- Excellent verbal communication skills.
- Fluency in Hindi and English.
- Comfortable making frequent outbound calls.
- Strong follow-up and persuasion skills.
- Sales-oriented and target-focused mindset.
- Basic computer knowledge.
- Familiarity with WhatsApp/Interakt, CRM tools, POS systems, or Google Sheets/Excel is an added advantage.
- Prior experience in the F&B/restaurant industry will be preferred.
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Key Competencies
- Excellent communication and interpersonal skills
- Customer-focused approach
- Strong convincing and selling ability
- Proactive follow-up
- Pleasant and professional personality
- Ability to handle customer objections and queries
- Patience and problem-solving ability
- Attention to detail
- Ability to multitask in a fast-paced environment
- Team coordination skills
- Positive attitude and willingness to learn
Key Performance Areas (KPAs)
- Number of customer enquiries handled
- Enquiry-to-order conversion rate
- Follow-up effectiveness
- Confirmed delivery/takeaway orders
- Upselling and add-on sales
- Customer satisfaction and response quality
- Accuracy of order and customer information
- Repeat customer engagement
- Timely reporting and follow-up
Why Join Zaoq?
- Opportunity to work with a growing tandoori food brand.
- Hands-on experience in customer engagement and sales.
- Professional and supportive work environment.
- Opportunity to develop skills in telecalling, CRM, and customer relationship management.
- Career growth opportunities within the F&B and hospitality industry.
Note: This role is primarily focused on customer calling, order conversion, follow-ups, and sales support through Interakt/WhatsApp and phone calls.
Work Location: In person
