To manage and drive the telecalling vendor set up for generating leads and translating the same into insurance sales output for BSLI. Ensure optimum manpower/ capacity utilization through the telecalling model so that it remains as one of the viable sales vertical in the BSLI – HDFC bank banca partnership.
KRA (Accountabilities) (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
KRA1
Telesales Management & Productivity Tracking
Setup and streamline telesales structure for optimum manpower / capacity utilization.
Work closely with HDFC bankers for channel support and management
KRA2
Vendor Team management
Hiring, retention and motivation of team along with ensuring full team strength at all times.
Manage conflicts and ensure team motivation.
Ensure career growth and skill development of direct reportees.
Ensure that the telesales team from vendor side is not only retained but working at maximum efficiency/productivity levels
KRA3
Sales Process, Compliance & Control
Adherence to all internal, regulatory and compliance guidelines wrt to the telesales unit
Follow approved sales pitch for meeting penetration
Coordinating for the necessary training at the vendor’s end for the telecallers
