We are looking for a dedicated and professional Telecaller & Help Desk Executive to join our team. The ideal candidate should possess excellent communication and interpersonal skills, with the ability to handle customer queries efficiently and professionally.
Key Responsibilities
- Handle inbound and outbound calls in a professional manner.
- Attend customer inquiries and provide accurate information regarding products/services.
- Manage help desk support and resolve customer concerns promptly.
- Maintain proper records of calls, inquiries, and follow-ups.
- Coordinate with internal teams for issue resolution and customer support.
- Ensure a positive customer experience through effective communication.
- Follow up with clients/customers when required.
Required Skills & Qualifications
(a) Good verbal and written communication skills.
(b) Strong interpersonal and customer-handling abilities.
(c) Pleasant personality with a professional attitude.
(d) Basic computer knowledge and familiarity with MS Office.
(e) Ability to multitask and work in a fast-paced environment.
(f) Prior experience in telecalling, customer support, or help desk roles will be an added advantage.
Job Type: Full-time
Work Location: In person
