We are looking for energetic, empathetic, and people-oriented individuals to join our team
of concierge care. In this role, you will own the patient’s journey outside the clinical
environment and ensure a seamless, warm, and efficient experience from entry to exit. If
you enjoy interacting with people, thrive in high-energy environments, and are comfortable
using technology, we would love to meet you.
Key Responsibilities
Patient Journey Ownership
● Manage and support the entire patient journey
● Ensure adherence to appointment schedules with the goal of zero wait time.
● Engage and assist patients both within and outside the hospital premises
● Ensure the patient has an efficient and seamless experience at the hospital
Coordination & Communication
● Act as the liaison between patients, care counsellors, and vitals nurses.
● Coordinate with multiple internal teams to ensure seamless OPD floor operations.
● Provide real-time updates, support, and guidance to patients and their families.
Operational Excellence
● Work collaboratively with the team to maintain efficiency and service standards.
● Support daily operational tasks to ensure the OPD floor is well-managed, safe, and
service-oriented.
Desired Qualities
● Strong empathy and interpersonal skills
● High energy, positive attitude, and excellent communication
● Ability to speak English, Kannada, and Hindi proficiently. Any other languages over
and above the listed ones are welcome.
● Comfortable using technology and digital tools
● Naturally people-friendly and approachable
● Ability to adapt as the team evolves
Work Expectations
● Minimum 9-hour shifts
● Variable shift timings
● 6-day work week with rotational Sunday working
● Role requires considerable standing (not a desk-based job)
● Probation: 1 month (mandatory)
Preferred Backgrounds
Candidates with prior experience in:
● Hospitality: Hotels, salons, airports, restaurants, cafés
● Healthcare: Hospitals, clinics, skin/derma clinics
● Events & Services: Concierge, guest relations, customer-facing roles
● Any similar people-driven, service-oriented environment
Pay: Up to ₹45,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
