Responsibilities & Key Deliverables
Job Purpose: To lead and drive the Quality function across Supplier Quality Assurance (SQA), Receipt Quality Assurance (RQA), Manufacturing Quality Assurance (MQA), Customer Quality, New Product Quality Planning, and Compliance Management, ensuring zero-hour customer complaints, robust supplier performance, manufacturing excellence, and successful new product launches while maintaining compliance with quality standards and audits.
Key Responsibilities
1. Customer Quality Management
Drive the organization's objective of achieving Zero Hour Customer Complaints.
Monitor and analyze manufacturing-related customer complaints and implement corrective and preventive actions.
Ensure timely response and closure of customer complaints as per defined response timelines.
Track and improve Engine RPT performance at customer locations.
Coordinate with cross-functional teams to eliminate recurring quality issues and enhance customer satisfaction.
2. Receipt Quality Assurance (RQA) & Manufacturing Quality Assurance (MQA)
Establish and maintain robust incoming and in-process quality control systems.
Drive reduction in:
LR PPM (Line Rejection Parts Per Million)
GR Rejection Percentage
In-house RPT cases.
Ensure effective execution and closure of:
Process audits
Product audits
Layered audits
Monitor quality trends and implement corrective actions to improve manufacturing performance.
Lead problem-solving activities using quality tools such as 8D, Why-Why Analysis, Fishbone, FMEA, SPC, and Control Plans.
KPI: LR PPM reduction, GR Rejection reduction., Process/Product audit closure compliance. and In-house RPT reduction
3. Supplier Quality Assurance (SQA)
Develop supplier quality improvement plans and monitor supplier performance.
Drive continuous improvement initiatives at supplier facilities.
Conduct supplier audits and ensure closure of non-conformities.
Improve Supplier Performance Index (SPI).
Support suppliers in process capability enhancement and design improvements.
Ensure supplier readiness for production and quality requirements.
4. New Product Quality Readiness
Lead Quality Planning activities for new product development and launch programs.
Ensure APQP and PPAP completion for BS-V, CPCB-IV, and future product platforms.
Ensure VPPAP approvals for all new parts and product introductions.
Coordinate with Engineering, Manufacturing, Purchase, and Suppliers to meet launch timelines.
Drive ORC implementation and plant readiness assessments.
5. Quality Systems, Audit & Compliance
Ensure readiness and successful completion of:
ISO Audits- Internal & External
Business Excellence other Audits
Customer Process Audits
Customer visits at Plant
Maintain compliance with applicable quality standards and customer requirements.
Lead Industry 4.0 and AI-based quality improvement initiatives.
Drive digitization and data analytics projects to enhance quality performance.
Promote a culture of continuous improvement and operational excellence.
Experience
8-10 years
Industry Preferred
Manufacturing, genset
Qualifications
Btech OR Diploma in relevant field
General Requirements
Functional Competencies
Quality Management Systems (ISO 9001, IATF 16949 preferred)
APQP, PPAP, FMEA, MSA, SPC
Root Cause Analysis (RCA)
8D Problem Solving
Supplier Quality Management
Process & Product Audits
Statistical Quality Tools
Lean Manufacturing and Six Sigma
Customer Complaint Management
Engine & Genset Expertise.
Behavioural Competencies
Leadership & Team Management
Cross-functional Collaboration
Analytical Thinking
Decision Making
Customer Focus
Continuous Improvement Mindset
Stakeholder Management
Expected Outcomes
Zero Hour Customer Complaint achievement.
Improved customer satisfaction and field performance.
Reduction in supplier and manufacturing defects.
Successful launch readiness of new products.
Full audit compliance and quality system effectiveness.
Adoption of Industry 4.0 and AI-driven quality initiatives.
Our commitment to Diversity, Equity, and Inclusion
At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.
Job Segment: Engineer, Engineering
