Role: Customer Support Representative
Designation: Executive
Department: Supply Chain Management & Logistics
Sub-Department: Inventory
Location: Ahmedabad (Ashram Road)
Education: Minimum Diploma or Graduation in any discipline.
Experience: Prior Telecalling or Customer Support experience preferred.
Language: Proficiency in Marathi, Hindi languages and basic English.
Remuneration: Best in the industry
Reporting To: Assistant Manager
Role Summary
To ensure effective post-dispatch follow-up with customers (primarily farmers) for confirmation of material receipt, escalate issues if any, guide customers with installation information, and maintain accurate documentation in designated systems.
Key Responsibility Area (KRA)
1. Post-Dispatch Follow-up
- Make outbound calls to customers with clarity and precision 2–3 days after material dispatch to confirm receipt.
- Record customer responses accurately in the designated Google Sheet.
2. Communication to Customer
- Send WhatsApp/SMS to customers acknowledging receipt of materials (only if there's no issue like shortage, breakage, or non-functional item).
- Resend acknowledgment message after issue resolution.
- Send WhatsApp instructions for product installation and update status in the Google Sheet.
- Respond to customer inquiries, resolve issues, and provide accurate information courteously.
3. Data Management
- Ensure timely and accurate updates in Google Sheets related to calls, confirmations, escalations, and message communication.
- Support data entry tasks related to inventory management during low call volume or available time.
Desired Candidate Profile
Technical:
- Working knowledge of MS Office and Google Sheets.
- Ability to manage WhatsApp communication through web interface
Soft Skills:
- Strong communication and interpersonal skills
- Active listening and customer empathy
- Ability to multitask and handle pressure
- Attention to detail
Pay: ₹16,500.00 - ₹22,000.00 per month
Application Question(s):
- Are you currently residing in Ahmedabad?
- Are you open to working in a six-day work week?
- Are you a Diploma or Graduate?
- What is your current CTC in Lacs per annum?
- What is your expected CTC in Lacs per annum?
- What is your notice period?
- Are you familiar with MS Excel basic functions.?
- Are you open to working in a role that requires making follow-ups and coordinating on phone calls?
Language:
- Do you speak Marathi? (Required)
Work Location: In person
